Claims Handler

Our client based in Huntingdon - Cambridgeshire is looking to recruit a Claims Handler on a full time, permanent basis.
You will be working within an area team and will be responsible for the initial contact with the customer.
As the Claims Handler, your role will involve making a courtesy call and scheduling a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts and optimum utilisationof technicians achieved.
**Claims Handler Responsibilities**:

- Liaise with customers and technicians
- Dispatch areas in order to achieve departments service level agreements
- Assist the team with the handling of calls
- Attend occasional client visits (internal/external)
- Provide support during initial notification, giving prompt and accurate advice
- Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
- Immediately report any complaint/problems, in accordance with the formal complaints procedure
- Book visits from all relevant dispatch lists so that all jobs are visited
- Respond & resolve customer queries to optimise customer service
- Arrange appointments and scheduling
- Pursue sales leads to expand the business

**Requirements**:

- Computer skills (word, excel, GMail, Simply)
- GCSE English / Mathematics
- Computer / administration
- Be organised and efficient
- Have excellent Customer Service skills

If you are interested in the role of Claims Handler and feel your skill set meets the above requirements then please apply, or call into our office on and ask for Sharon
INDCOMM