Customer Service Representative

4 weeks ago


Wrexham, United Kingdom Page Personnel - UK Full time

Progress is at the heart of this companies purpose
- Remote Working possible following completion of on-site 6 months promotion

**About Our Client**:
This company brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on their innovative solutions to contribute to safer, cleaner and more sustainable future.

Key Responsibilities,
- Manages the communication between the Plant and the customer
- Administers all orders ensuring only accurate data is transposed into the ERP system
- Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams
- Liaises with the Pricing Team when pricing needs to be amended
- Implements credits/debits/rebates, working closely with Complaints Management team
- Management of customer's order book through to accurate invoice payment; excellent understanding of customer's requirements
- Takes decisions to drive customer improvements and satisfaction
- Has an excellent knowledge of our compliance obligations and initiates the need for export licenses as and when needed
- Takes decisions to escalate when required to do so

**The Successful Applicant**:
**What's on Offer**:
**Remote Working possible following completion of 6 months promotion that must be carried out office based**
- Annual leave (number of days are depending on month of start)
- Bank Holidays
- On-site free parking

**Many more benefits discussed at interview stage**
- Contact
- Leah Owens
- Quote job ref
- JN-042023-6026517
- Phone number
- +44 151 255 3767



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