Contract Support

4 weeks ago


Huntingdon, United Kingdom CBRE Full time

Posted- 11-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative, Customer Service- Location(s)- Huntingdon - England - United Kingdom of Great Britain and Northern Ireland- To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
- **Key Result Areas**:

- Quality_
- Manage TMS system as key user on site including PPM records, reactives and reporting.
- Review Subcontractor performance and feedback through
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- People & Development_
- Promote and maintain CBRE culture throughout teams.
- Monitor and maintain the attendance planner.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Attend and participate in any relevant training courses.
- Attend regular role specific meetings in order to share best practice.
- Contract_
- Attend and actively participate in Contract Review meetings
- Liaise with End User (Client) staff with regards to scheduling call outs, maintenance visits, Extra Works within contracted SLAs to minimise business disruption.
- Create monthly Customer Report with Contract Manager.
- Negotiate contract renewals, manage new additions or removals to contracts, ensuing the use of Preferred Suppliers is maximised and best practice “better buying” is in place.
- Ensure CBRE systems (e.g. Dynamics, mySupplier, Webquote) are in use and kept updated.
- Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
- Finance_
- Ensure integrity of financial transactions for contract.
- Attend and actively participate in finance meeting with contract manager/subcontractors where needed
- Create/raise Extra Works jobs.
- Create accurate POs in a timely manner.
- Regularly review and process supplier invoices.
- Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
- Run and review P&Ls Monthly and influence P&L result.
- Run and review TMS Work orders reports at least weekly, closing out work orders
- Run open purchase order report weekly and review all open orders.
- Review and close out Monthly billing to the Client

**Skills & Experience**:

- Use of Client TMS system
- Use of MS Office
- Word
- Excel - Spreadsheet’s
- Outlook
- Customer service experience

**THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT**
- CBRE GWS- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.


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