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Customer Service

4 months ago

Earls Barton, United Kingdom Crystal EV charging Full time

Job description

**Career creating journey Fantastic progression in the ELECTRIC VEHICLE field**
- An exciting opportunity has arisen for a _**:

- EV Customer service / support - **_to join our busy Head Office in Earls Barton._

**The Role**

The position is a fully employed role with all the benefits such as 28 days holiday, pension scheme, **unlimited training opportunities** and **career development.**

You will be required to work 40 hours per week. The position does require you to work weekends, namely Saturday (you will be provided with a day in lieu of your choice). On average you will be required to work 2 in 4 Saturdays.

There is also a shift pattern which varies on a weekly rota basis.

The shift patterns will either be a:
07:00 am till 16:00 pm shift

08:00 am till 17:00 pm shift

11:00 am till 20:00 pm shift

Opportunities for overtime at an increased rate are available.

The role requires you to work within the Operations Department and Projects Team of a service engineering company. You will be working alongside an established team of project managers, supporting the management of key projects within the business, overseeing the engineering resource of the company. Duties include, but are not limited to contacting customers, taking payment, enhancing sales, EV install surveys, data input, project management, reporting and co-ordinating the EV install process from begining to end.
- Previous experience working within an office
- Must be career driven, looking for progression and willing to undertake training
- Able to use Microsoft packages (Word, Excel, Outlook)
- Flexible / Adaptable / Can do, Will do attitude
- Polite Telephone manner
- Intrested in progression and the new EV market

**Job Specification**
- Day to day tasks to ensure the smooth running of the installs / project
- First point of contact for the EV business - answering customer enquiries / forwarding suppliers enquiries, undertaking surveys
- Assist in investigating and solving customers' problems
- Liaise with customers, maintaining good customer relations
- Manage job bookings, arrange appointments
- Engineer management / Schedule engineers bookings and work
- Office administration and paperwork management: filing job sheets, receipts and quality control sheets

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Free parking

Schedule:

- 8 hour shift

Work Location: One location