Radiotherapy Clerical Officer

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

An exciting opportunity has arisen in the Radiotherapy Department for a Receptionist / Support Worker. We are looking for an enthusiastic and competent individual who is committed to providing the highest standards of care for our patients.

This is a full time permanent position working 37.5 hrs. per week Monday to Friday between the hours of 08:00 - 20:00.

The main duties of this role will be to work on our busy reception desk booking patients in for treatment, answering the telephone, arranging follow up appointments and organizing hospital transport for patients.

You will also provide clinic support and drive our electric tug when required.

Please read through the job description and person specification to see a full list of duties and to ensure that you meet the requirements for this post.

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Work as part of the receptionist team providing a front line face to face and telephone contact point for patients, visitors, carers and staff.

Log the attendance of patients on the Radiotherapy Department IT system.

Prepare patient related paper-work on behalf of the radiographers.

Arrange transport for patients when required.

Liaise with the ambulance service to minimise patients waiting times.

Monitor and report waiting times for patients travelling by hospital transport.

Arrange follow up appointments, utilising judgement and decision making skills to negotiate appointment times to meet both the patient and the Trust requirements.

Ensure all patients that completed their treatment have a follow up appointment.

Be aware and understand the need for patient confidentiality at all times, including compliance with the Data Protection Act and the Access to Health Records Act.

Carry out errands between departments, collect documents from across the City Campus, answer telephones and take messages.

Provide basic information in response to patient and carer queries. Referring to a more senior staff member if required.

Liaise closely with the Office Supervisor in charge of the work area, medical, other qualified staff and colleagues to ensure that the service is managed effectively and efficiently.

Be responsible for the tidiness of the reception and clerical areas.

Drive the electric tug and assist in clinics when required.

Provide an efficient, caring, quality conscious service to all patients. Assist in monitoring the quality of service through audit.

Maintain data collection systems, both paper and computer, to provide statistical information to the Radiotherapy Manager.

Participate in departmental Individual Performance Review and identify your personal training and development needs. Attend in-service training at the discretion of the Radiotherapy Manager.

Be aware of your own personal limitations, and do not exceed these.

Be able to competently use Medway, NOTIS, DHR and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.

Maintain flexible working arrangements in times of sickness and absence of colleagues in order to facilitate the smooth running of the service.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Respond appropriately and pro-actively to patient/public feedback, maintaining effective channels of communication at all times within the Trust and externally.

Undertake any other duties which may reasonably be required.

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