Welcome & Service Assistant (National Offices)

3 months ago


Swindon, United Kingdom National Trust Full time

We are recruiting for a Welcome Service Assistant to join our team.

Our Welcome & Services Team are responsible for providing a high-quality front of house service to all colleagues and visitors to our national office, Heelis. Your day will be a mix of different activities and you’ll work closely with colleagues to get things done.

**Salary**:£22,698

**Contract/duration**:Permanent

**Hours/working pattern**:8am - 4pm - Monday - Friday.

**Hours: 37.5 hours per week - **Please note this role is office based and is not suitable for hybrid working

What it's like to work here:Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal cafe available every day.

What you'll be doing:As part of our Welcome & Services team you’ll provide great customer service. You’ll work with colleagues to handle day-to-day queries, support our events and activities and be the friendly, professional face of our head office.

We are a small team at Welcome & Services, collaborating closely with the Facilities & Business Services teams to accomplish tasks.

In this busy environment some mornings you might be at the reception, guiding colleagues and visitors to their destinations and addressing enquiries. In the afternoons, you could be setting up our meeting spaces for events. On other mornings, you might be in the post room, and in the afternoons, you could be checking spaces to make sure they meet our presentation standards.

Who we're looking forWe'd love to hear from you if you are
- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)



  • Swindon, United Kingdom National Trust Full time

    At the National Trust (NT) we raise funds in all kinds of innovative ways - from National Lottery Heritage Fund multi-million-pound grants, to strong commercial partnerships and people-powered campaigns. Joining us as a National Grants Officer, you’ll support fundraising for our highest priority projects from statutory and lottery grants. What it's like...


  • Swindon, United Kingdom National Trust Full time

    We are currently recruiting for an Assistant National Conservator to join our team on a 6 month FTC. Preventive Conservation is a key part of the Trust’s work of looking after and presenting historic collections. This role provides essential central support for the delivery of preventive conservation at National Trust properties across the whole...

  • National Curator

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We have an exciting new opportunity for a National Curator of South Asian collections for a 2-year fixed term. Our South Asian collections include around 5000 items of furniture, photographs, weapons, royal regalia, decorative arts, miniatures, items of worship, têxtiles, dress, and more. The collections are dispersed across properties in England, Wales,...


  • Swindon, Swindon, United Kingdom National Trust Full time

    Overview ***INTERNAL APPLICANTS ONLY PLEASE*** We are seeking a National Collections Registrar - Technical Lead to enhance our team. This role presents an exceptional opportunity to guide a team as the technical authority for collections due diligence. The Collections Management and Care team collaborates closely with colleagues across various Trust...


  • Swindon, United Kingdom National Trust Full time

    We have an exciting opportunity for an experienced Collections Registrar to join the National Curatorial and Conservation team in a leadership role. The National Trust looks after places that contain the work of some of the world’s most recognised and celebrated artists, architects, designers and master craftsmen and were homes to some of the most renowned...


  • Swindon, United Kingdom National Trust Full time

    Summary ***INTERNAL APPLICANTS ONLY PLEASE*** We are currently recruiting for a National Collections Registrar - Technical Lead to join our team. This is a fantastic opportunity to lead a team as technical lead for collections due diligence. The Collections Management and Care team works closely with colleagues across Trust regions and countries...


  • Swindon, Swindon, United Kingdom National Trust Full time

    Overview ***INTERNAL APPLICANTS ONLY PLEASE*** We are seeking a National Collections Registrar - Technical Lead to become a vital part of our organization. This role presents an exceptional opportunity to guide a team as the technical lead for collections due diligence. The Collections Management and Care team collaborates closely with colleagues...

  • IT Operations Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We’re looking for a proactive and customer focussed individual to join us as an IT Operations Officer in our IT Service Management team. You’ll be given the opportunity to work closely with the team to help to drive continual service improvement, help ensure team reporting is accurate and highlight any trends or potential risks. We’re a very busy...


  • Swindon, United Kingdom National Trust Full time

    Summary ***INTERNAL APPLICANTS ONLY PLEASE***  We are looking for 2 HR Administrators to support our busy People Service Centre where you will play a key part in supporting the organisation with the whole end-to-end employee lifecycle. If you are a dedicated and driven individual and you would like to join a fantastic team, then this could be the role...

  • Project Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We are now looking for a Project Officer to join our friendly and busy team, with a focus on providing Project and Programme risk-assurance support. The National Trust’s Data Protection Office (DPO) is dedicated to the assurance and protection of personal data across all our functions and activities. By putting individuals at the heart of what we do, the...

  • Stewardship Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We have an exciting opportunity for an established donor relations professional to join our team at the very heart of supporting our high-value fundraisers, primarily working with the grants fundraising team. We are expanding our newly formed High Value Stewardship Team with a Stewardship Officer role specialising in supporting Grants Funders. With your...

  • Project Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We are looking for a Project Officer to join our team for a 2-year FTC. This is a great chance to gain valuable experience in how the National Trust manages our land for people, nature, and climate. If you are keen on expanding your project management skills and assisting others in achieving project success, this role in the Land & Nature Delivery Support...

  • Project Officer

    3 weeks ago


    Swindon, United Kingdom National Trust Full time

    Summary We’re looking for a Project Officer to join our Marketing Delivery team on a fixed-term basis until October 31st, 2025. This team is at the heart of our Communications & Marketing Directorate, helping to bring our campaigns to life in a fast-paced environment. In this role, you'll support both Central & Regional teams with artwork requests,...

  • Project Officer

    2 weeks ago


    Swindon, United Kingdom National Trust Full time

    Summary We're looking for a Project Officer to join our Marketing Delivery team on a fixed-term basis until October 31st, 2025. This team is at the heart of our Communications & Marketing Directorate, helping to bring our campaigns to life in a fast-paced environment. In this role, you'll support both Central & Regional teams with artwork requests, marketing...

  • Project Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    **INTERNAL APPLICANTS ONLY PLEASE** We are now looking for a Call Centre Operations Project Officer to join our friendly and busy Supporter Services team. You’ll be responsible for continuous improvement projects that develop how we service our supporters. As well as ensuring that it is easy for our supporters to contact us, regardless of the channel...

  • Project Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    ** Internal Applicants Only Please ** We’re currently recruiting for Project Officer to join our team on a 12-month secondment or fixed term contract. The Trust’s Data Protection Office (DPO) is a close-knit and busy team dedicated to the protection of personal data across all National Trust functions and activities. By putting individuals at the...

  • Events Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    At the National Trust, we protect and care for places so that people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. We look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. We have an exciting opportunity to join our Events team within...

  • Project Officer

    3 months ago


    Swindon, United Kingdom National Trust Full time

    We are currently recruiting for a Project Officer to join our Support & Revenue and Communications & Marketing IT delivery team. This role will give you the opportunity to coordinate work across the team and supporting the management of budgets, resourcing, planning, delivery and reporting. You’ll also be ensuring our projects follow the correct governance...


  • Swindon, United Kingdom National Trust Full time

    Summary ***INTERNAL APPLICANTS ONLY PLEASE*** We are currently recruiting for 2 Collections Inventory Officers to join our team on a FTC until the end of February 2025. These posts will provide essential administrative support to the National Collections Registrars in the central Collections Management and Information team and are an excellent...


  • Swindon, Swindon, United Kingdom National Trust Full time

    Overview We are seeking an Administrative Services Coordinator to support our Land and Nature Directorate, working 30 hours per week on a fixed-term contract. As an integral part of the Land and Nature Directorate support team, you will take pride in providing exceptional administrative assistance. You will have the opportunity to understand the...