Call Centre Advisor

2 weeks ago

Eastleigh, United Kingdom Hendy Group Full time

We are looking for a Call Centre Advisor to join our team based at Hendy FordStore & Renault in Eastleigh.

**The Opportunity**:
Working alongside an experience service department, this stimulating role will require you to manage all customer enquiries and bookings confidently and courteously over the phone and online, quickly assessing their needs and responding to any queries. With a friendly and professional approach, you will have excellent organisational skills to promptly and accurately arrange MOT, service and repair bookings whilst delivering a high level of customer service.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- Excellent telephonist manner, along with the ability to communicate in an engaging and friendly manner;
- Confidence to talk to customers over the phone and through Web Chat to quickly understand their individual requirements;
- Previous experience in a target driven sales environment, telesales, or a call centre/customer service department (preferable);
- Accurate data input, good attention to detail and experience of managing your own workload;
- Knowledge of how to upsell and overcome objections whilst having a highly customer focused attitude; and
- Good IT skills with experience of Microsoft Office.

**The Company**:
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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