Resident Service Assistant

5 months ago


Ilford, United Kingdom Dove & Hawk Full time

**Resident Service Assistant - Ilford - £30,000 to £32,500 plus 10% discretionary bonus**

My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting new-build residential regeneration scheme comprising of 345 units across 4 buildings based in Ilford.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.

**Key Responsibilities**
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Making sure all the health and safety compliance are up to date
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the Resident Manager to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agents during initial let up period when needed
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

**Skills, Knowledge and Experience**
- Previous BTR/Lettings/Property Management experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills

**Working Hours**: 8am to 8pm
- 4 days on/4 days off (weekends/bank holidays included). Shifts may vary slightly as per business needs
**Salary**: £30,000 to £32,500 plus 10% discretionary bonus
**Extensive benefits**: Please ask for benefits booklet

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472



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