Resident Service Assistant

4 months ago

Ilford, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 354 apartments in a large-scale regeneration scheme in Ilford, East London split between 4 buildings.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is provided to residents at all times, engage with residents to create a sense of community within the development.

To make manage the BTR side & support management with the Estate.

**Key Responsibilities**
- Making sure all the health and safety compliance are up to date
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

**Skills, Knowledge and Experience**
- Strong customer service ethic / background
- BTR/Lettings experience required
- Positive, can do attitude
- Organised and detail oriented
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in build to rent would be an advantage

Working Hours - 8AM - 8PM - 4 days on/4 days off (weekends/bank holidays included). Shifts may vary as per business needs

Salary - £30,000 - £32,500 plus 10% discretionary bonus

Please see our Benefits Booklet for more information.

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