Resident Service Assistant

5 months ago

Ilford, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 354 apartments in a large-scale regeneration scheme in Ilford, East London split between 4 buildings.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is provided to residents at all times, engage with residents to create a sense of community within the development.

To make manage the BTR side & support management with the Estate.

**Key Responsibilities**
- Making sure all the health and safety compliance are up to date
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
- Carrying out daily inspections of communal areas and corridors of the estate
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Creating a community feel through communication, events and innovations
- Work alongside the RSM to ensure H&S statutory requirements are met across the development
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers when needed
- Liaising with appointed letting agent(s) during initial let up period when needed
- Completing all applicant vetting in line with Savills procedures
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers when needed
- Processing offers and completing all tenancy documentation when needed
- Provide first class customer service to residents
- Ensuring up to date resident communication via various channels including social media
- Monitor CCTV when at reception
- Support with logging parcels & packages
- Report any estate maintenance issues to the FM manager
- Record accident & incidents

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

**Skills, Knowledge and Experience**
- Strong customer service ethic / background
- BTR/Lettings experience required
- Positive, can do attitude
- Organised and detail oriented
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in build to rent would be an advantage

Working Hours - 8AM - 8PM - 4 days on/4 days off (weekends/bank holidays included). Shifts may vary as per business needs

Salary - £30,000 - £32,500 plus 10% discretionary bonus

Please see our Benefits Booklet for more information.

  • Resident Service Assistant

    5 months ago

    Ilford, United Kingdom Dove & Hawk Full time

    **Resident Service Assistant - Ilford - £30,000 to £32,500 plus 10% discretionary bonus** My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting new-build residential regeneration scheme comprising of 345 units across 4 buildings...

  • Caretaker - Maintenance and Resident Services

    3 weeks ago

    Ilford, Greater London, United Kingdom Rendall & Rittner Full time

    Exciting OpportunityRendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a skilled Caretaker to join their team.Key Responsibilities:Provide exceptional customer service to residents and guests.Conduct regular maintenance and development inspections to ensure a safe and welcoming environment.Collaborate with the team to...

  • Resident Liaison Officer

    2 weeks ago

    Ilford, Greater London, United Kingdom CSC Recruitment Ltd Full time

    Job Title: Resident Liaison Officer - Customer Service SpecialistJob Summary: We are seeking an experienced Resident Liaison Officer to join our project team based in Ilford. The successful candidate will be responsible for managing resident enquiries, providing proactive communication, and representing the resident's interests internally.Key...

  • Resident Liaison Officer

    1 month ago

    Ilford, United Kingdom CV-Library Full time

    Role: Resident Liaison Officer Location: Ilford Salary: £38k – £42,500 per annum Our client is a medium sized main contractor that specialise in a number of areas within construction. They typically operate within the residential new build sector and also undertake De-Re Clad Projects on medium to high rise buildings within London and...

  • Resident Liaison Officer

    2 months ago

    Ilford, United Kingdom CSC Recruitment Ltd Full time

    Role: Resident Liaison OfficerLocation: IlfordSalary: £38k – £42,500 per annumOur client is a medium sized main contractor that specialise in a number of areas within construction. They typically operate within the residential new build sector and also undertake De-Re Clad Projects on medium to high rise buildings within London and Essex.An exciting...

  • Food and Beverage Service Assistant

    2 weeks ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a compassionate and caring Food & Beverage Assistant to join our team at Westgate Healthcare. As a key member of our care home team, you will play a vital role in ensuring the highest standards of food and beverage service for our residents.Key Responsibilities:Assist with the cleaning of services and kitchens on a daily...

  • Care Team Leader

    3 weeks ago

    Ilford, Greater London, United Kingdom Sanctuary Group Full time

    Proud to be a part of Sanctuary Group, we provide high-quality care homes where people are looked after with the utmost dignity and respect. Our mission is to go beyond the standard expectation of providing great care by enriching the lives of our residents, their loved ones, and our dedicated staff.Care Team Leader Responsibilities:Deliver exceptional care...

  • Food Service Assistant

    4 weeks ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the RoleWe are seeking a compassionate and caring Food and Beverage Assistant to join our team at Chestnut Manor Care Home, part of Westgate Healthcare.As a Food and Beverage Assistant, you will play a vital role in ensuring the highest standards of food preparation and presentation, while maintaining a clean and hygienic environment.Key...

  • Food Service Assistant

    4 weeks ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the RoleWe are seeking a compassionate and caring Food and Beverage Assistant to join our team at Chestnut Manor Care Home, part of Westgate Healthcare.As a Food and Beverage Assistant, you will play a vital role in ensuring the highest standards of food preparation and presentation, while maintaining a clean and hygienic environment.Key...

  • Relief Care Assistant

    5 months ago

    Ilford, United Kingdom Jewish Care Full time

    Our multi-award-winning organisation is looking to recruit a Care Assistant to join our Care team. The role of Care Assistant is based on a rota basis which may include evening and weekend shifts. This is a pivotal position to help ensure our residents live a meaningful life and feel involved within their community. The role of Care Assistant will involve...

  • Care Team Leader

    2 weeks ago

    Ilford, Greater London, United Kingdom Sanctuary Group Full time

    Proud to be part of a not-for-profit organisation, Sanctuary Care provides high-quality care homes where people are treated with dignity and respect. Our mission is to go beyond the standard expectation of providing great care by enriching the lives of our residents, their loved ones, and our dedicated staff.Care Team LeaderKey Responsibilities:Deliver...

  • Hospitality Assistant

    1 month ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a compassionate and caring Hospitality Assistant to join our team at Chestnut Manor Care Home in East London. As a Hospitality Assistant, you will play a vital role in ensuring the comfort and well-being of our residents.Key Responsibilities:Assist with the cleaning of services and kitchens on a daily basisPrepare meals for...

  • Hospitality Assistant

    1 month ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a compassionate and caring Hospitality Assistant to join our team at Chestnut Manor Care Home in East London. As a Hospitality Assistant, you will play a vital role in ensuring the comfort and well-being of our residents.Key Responsibilities:Assist with the cleaning of services and kitchens on a daily basisPrepare meals for...

  • Resident Liaison Officer

    2 months ago

    Ilford, Somerset, United Kingdom CSC Recruitment Ltd Full time €9

    Role: Resident Liaison Officer Location: Ilford Salary: £38k – £42,500 per annum Our client is a medium sized main contractor that specialise in a number of areas within construction. They typically operate within the residential new build sector and also undertake De-Re Clad Projects on medium to high rise buildings within London and Essex. An...

  • Sales Representative

    2 weeks ago

    Ilford, Greater London, United Kingdom Virgin Media Full time

    Virgin Media O2 is seeking a confident and driven Field Sales Representative to join their team. As the face of the brand, you will be the first point of contact for residents, delivering excellent service and selling products to bring new customers to Virgin Media O2.Key Responsibilities:- Meet with prospective customers at their doorstep, connecting them...

  • Food and Beverage Service Assistant

    3 weeks ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the Role:We are seeking a skilled Food and Beverage Assistant to join our team at Westgate Healthcare. As a key member of our care home, you will play a vital role in ensuring the highest standards of food preparation and presentation.Key Responsibilities:Assist with the cleaning of services and kitchens on a daily basisPrepare meals to the highest...

  • Care Assistant

    5 months ago

    Ilford, United Kingdom Acorn Care Home Full time

    Job Title: Care Assistant Job Summary: **Responsibilities**: - Assist residents with daily tasks such as dressing, bathing, and eating - Follow and update to ensure individualized care - Provide emotional support and companionship to residents - Monitor and report any changes in residents' health or behavior - Collaborate with healthcare professionals to...

  • Healthcare Assistant

    3 weeks ago

    Ilford, United Kingdom Westgate Healthcare Full time

    Healthcare Assistant – Wanstead, East LondonLocation: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PRHourly rate: £11.75 to £12.00 per hour, plus night and weekend enhancements Hours: Part time and full time hours available (33 - 44 hours)Shifts: Day and night shifts available across Monday to SundayJob type: Permanent Come and make a...

  • Healthcare Assistant

    2 weeks ago

    Ilford, United Kingdom Westgate Healthcare Full time

    Healthcare Assistant – Wanstead, East LondonLocation: Chestnut Manor Care Home, 63 Cambridge Park, London, E11 2PRHourly rate: £11.75 to £12.00 per hour, plus night and weekend enhancements Hours: 44 hours per week Shifts: Day and night shifts available across Monday to SundayJob type: Permanent Come and make a difference with the team at...

  • Domestic Support Assistant

    3 weeks ago

    Ilford, Greater London, United Kingdom Westgate Healthcare Full time

    About the RoleWe are seeking a proactive and positive Domestic / Laundry Assistant to join our team at Chestnut Manor Care Home.As a key member of our household team, you will be responsible for maintaining the cleanliness and organization of our public areas, residents' rooms, and laundry facilities.Your duties will include cleaning all public areas,...