Service Advisor

6 months ago

Southampton, United Kingdom Job to Career Full time

We are proud to be working with one of the south's most well respected motor groups. Our client is currently on the lookout for a Service Advisor to join their Portsmouth site.

The ideal person will be an experienced automotive professional with strong main dealer experience. As well as a competitive salary, this role comes with excellent progression prospects and a generous bonus scheme.

Furthermore, this role has a clear progression path into due to group-wide expansion. If you are an experienced automotive professional looking to make their firs steps into management, this is the role for you.

**Responsibilities**
- Create a welcoming atmosphere for customers, introducing and explaining the range of services our car dealership offers.
- Actively listen to customers, accurately document their car problems, and effectively relay this information to our skilled mechanics.
- Collaborate with mechanics to discuss repairs, exploring alternatives to minimize costs without compromising quality.
- Address customer inquiries regarding service outcomes, providing clear explanations based on consultations with mechanics, when necessary.
- Facilitate seamless communication between customers and mechanics to schedule car check-ups and service appointments, ensuring efficient operations.
- Offer knowledgeable advice to customers regarding warranty protections and potential cost savings, demonstrating our commitment to their satisfaction.
- Provide estimates for car repair costs and communicate the expected time required to complete the repairs, managing customer expectations effectively.
- Assist customers in making informed decisions between part-exchanging their car and utilizing our workshop for repairs.
- Proactively engage in marketing initiatives to attract new customers and promote the services offered by our car dealership.
- Verify insurance coverage for vehicles brought to the dealership, ensuring compliance with necessary requirements.
- Conduct test drives of repaired cars to confirm that the repairs have been completed correctly, ensuring the highest quality standards.
- Address any possible customer complaints promptly and professionally, aiming to resolve issues to their satisfaction after repair services are offered.

**Requirements**:

- Experience as an automotive service advisor
- Experience in a main dealership (preferred)
- Strong customer facing background
- Upselling abilities

INDJB

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: AAC123

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