Customer Service Representative

2 weeks ago


Liverpool, United Kingdom PLOOMS LTD Full time

Join our team as a Customer Service Representative, where you will play a crucial role in delivering outstanding service to our customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

**Duties**:

- Communicate professionally and courteously with customers to address inquiries and concerns.
- Analyze customer needs and suggest suitable products or services to meet their requirements.
- Accurately and efficiently perform data entry tasks to maintain customer records.
- Demonstrate excellent phone etiquette while interacting with customers.
- Utilize upselling techniques to maximize sales opportunities.
- Collaborate with team members to achieve customer service goals and enhance the overall customer experience.

**Requirements**:

- Excellent communication skills to engage effectively with customers.
- Strong ability to analyze situations and provide appropriate solutions.
- Proficient in data entry tasks for maintaining precise customer information.
- Experience in upselling techniques is advantageous.
- Ability to thrive in a fast-paced environment while paying attention to detail.

Join our team as a Customer Service Representative, where your expertise in communication, analysis, and customer service will be pivotal in delivering exceptional service to our valued customers. Become part of a supportive work environment that values growth and success.

Pay: From £23,908.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024



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