Guest Service Agent

7 months ago


South London, United Kingdom Residential Living Recruitment Full time

As a Night Guest Service Agent, you will be the face of a Residential Development (Build to Rent) providing exceptional service to residents. Your ability to communicate effectively, handle resident inquiries, and ensure their satisfaction will contribute to the overall success of our establishment.

**About You**
- Experience working within a Hospitality, residential development or Build to Rent or PBSA/Student Accommodation
- Hardworking and willing to go above and beyond for residents
- Experience of working within a busy, fast paced environment

**Salary**:up to £30,000 per annum plus Bonus

**Job type**:Permanent

**Shift Pattern**: 4 Nights on - 4 Nights off

**Hours**: 7pm - 7am

**Location**: South London

**Duties and responsibilities**

**Customer Service**
- Front desk Customer Service
- Provide a warm and courteous welcome to all residents and visitors.
- Attention to detail on all aspects of the role to ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
- Supporting residents when moving out
- Deliver excellent customer service to residents

**Building Maintenance**
- Carry out Health and Safety checks
- Ensure an accurate log is maintained for any visitors or deliveries
- Carry out daily inspections of development
- Carry out regular floor walks and security checks of the building and reporting and logging any details as required.

**Administration**
- Log any repair issues onto the system
- Support the pre-move-in administration processes to drive new business conversion
- Support residents with any maintenance queries
- Network and regularly interact with customers to build customer relations
- Work closely with other teams within the business to achieve targets

If you feel this is the right role for you, then please do submit your CV today

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Work Location: In person


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