Ward Volunteer

4 weeks ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

Our volunteers are an invaluable part of the hospital team. When you volunteer with us, you help to improve patient experience through supporting staff with patient care.

Are you friendly, caring and a good listener? Are you able to approach people to offer help?

We are looking for volunteers to support on our WardsMonday to Friday between 8.30am
- 5pm.

As a ward volunteer we will provide full training on one of our dedicated wards where you will be supported by staff and other volunteers to be able to carry out your duties and ensure that you get the most from volunteering.

Based on wards supporting staff with patient care. You will do 4 weeks training on one of the Academy wards before been allocated to a new ward. Your duties will include:

- Spending time with patients, sitting and engaging in friendly conversation
- Help and assist with hydration and nutrition
- Run errands for staff as and when required
- Restocking

**DATES TO HOLD**:
Tuesday 25thand Wednesday 26thApril - Interviews

Monday 15thMay - Mandatory Training Day

Volunteers cannot replace the role of a paid employee and this is not a work placement.

Volunteering at Northampton General Hospital is more than just an opportunity to ‘give back’, it is an environment to utilise your skills to help others based on your own experiences, form lifelong friendships with other volunteers and incorporate your wealth of knowledge and experience to shape a fantastic volunteer service.

We want everyone to gain satisfaction from their volunteering in an environment that is inclusive, supportive, stimulating, and friendly. Offering your support

**What we look for in a volunteer is**:

- Caring and a good listener
- Reliable and adaptable
- Friendly and approachable

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Spending time with patients providing a listening ear and engaging in friendly conversation as appropriate, demonstrate respect and sensitivity to all individuals.

Chatting / Reading to patients who may not have visitors.

Ensure confidentiality is maintained at all times of all details appertaining to patients, their relatives, and staff.

To greet patients or visitors on arrival and during their stay, providing a welcoming and relaxing atmosphere.

To sit alongside patients at mealtimes chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient.

Helping the hostess to serve meals and deliver snacks to patients.

Make drinks for patients and ensure water jugs remain full.

Assist with keeping patient bed areas tidy.

Making drinks for visitors, including the day area. Wash and tidy kitchen area.

Highlight the infection control stations to all visitors and point out gel dispensers to them. Replenish gel dispensers as required.

To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this, in particular wearing aprons and gloves where appropriate and attention to hand washing/gel.

To engage in any other appropriate activity under the supervision and direction of the Clinical staff such as replenishing stocks

Undertake patient surveys in a ward environment to understand the experiences of a patient

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