Administration Officer

3 weeks ago

Nelson, United Kingdom East Lancashire Hospitals NHS Trust Full time

The role of the administration officer is to act as the first point of contact on behalf of the Lancashire Diabetic Eye Screening Programme’s patients.

They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations, database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.
- The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per national guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments via telephone in accordance with programme requirements.
- Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis.
- Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to national guidelines at all times, in a secure and auditable environment.
- Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times.
- Communicate with healthcare professional, including Ophthalmologists, Optometrists, Diabetic nurses and GP’s to determine best levels of care and clinical decisions are followed for patients in line with guidance from the Administration Team Leader.
- Ensure all office stationary material are kept stocked and raise any requirements to the Administration Team Leader for timely replenishment.
- Identify areas of underperformance or concerns within the programme on a clinical level and to communicate these to the Administration Team Leader and Programme Management.

The Lancashire Diabetic Eye Screening Programme serves the needs of over 79,000 people with Diabetes across the Lancashire area, we screen from 34 community clinic locations which include long stay custodial environments, GP led health centres and community hubs.

The Administration team is based at the Holden Centre in Barrowford and manages the call and recall of the diabetic poulation on an annual basis.

The Lancashire Diabetic Eye Screening Programme is provided by East Lancashire Hopsitals NHS Trust

Our team

Working with other ddministrators, you'll be mentored and supported by our established and experienced team, to ensure you understand and learn everything you need to deliver an exceptional service to our patients.

Who you'll be

We want to make sure you are set for success; this isn't all about your skills and that is why we would love to talk to you even if perhaps you don't fit all of the below.
- customer focused with brilliant interpersonal skills
- willingness to learn
- organised and able to prioritise tasks
- good problem-solving skills
- able to work under pressure
- any previous experience working with the public is ideal either face to face or in a call centre environment

1) Maintain an up-to-date and accurate database reflecting the diabetic retinal screening population of East Lancashire (people with diabetes aged 12 and over registered with an East Lancashire General Practice) such as will support an effective call/recall system. This will include:
1. New diagnoses
2. New registrations
3. Change of contact details
4. Change of GP
5. Deaths
6. Moves out of the area.

Exclusions
1. Ensure that the database accurately reflects the eligibility for screening of the population.

1. A person with diabetes who has made his or her own informed choice that he or she no longer wishes to be invited for screening
2. A person with diabetes who is under the age of 12 years
3. A person with diabetes who does not have perception of light in either eye
4. A person with diabetes who is terminally ill
5. A person with diabetes has a physical or mental disability preventing either screening or treatment

1. Ensure that all decisions are appropriately authorised by the patient and/or consultant and/or GP.

1. Ensure that all decisions are accurately recorded on computer and paper systems and communicated appropriately to the patient and his/her GP.

1. Ensure that the appropriate information is enclosed with all patient communications.

Call/recall
1. Understand and use the computer system appropriately to identify those patients to be called/recalled..

1. Ensure that all new diagnoses are offered an appointment within 3 months of diagnosis.

Suspensions

**1. Maintain systems (computerised and/or paper) to allow**:
1. the identification of patients under the care of an ophthalmologist
2. obtaining written instruction from the relevant ophthalmologist as to whether or not screening should be offered
3. the suspension from recall of those patients to whom screening should not be

  • Office Administrator

    3 weeks ago

    Nelson, United Kingdom J & R Gases Ltd Full time

    Office Administrator We are looking for an organised, efficient office administrator responsible for assisting the sales department and administrative duties, within a growing company selling beverage and industrial gases. The role includes, general office duties (filing and answering the phone), taking orders, making telesale calls to customers, stock...

  • Office Administrator

    2 weeks ago

    Nelson, Lancashire, United Kingdom J & R Gases Ltd Full time

    Office AdministratorWe are looking for an organised, efficient office administrator responsible for assisting the sales department and administrative duties, within a growing company selling beverage and industrial gases.The role includes, general office duties (filing and answering the phone), taking orders, making telesale calls to customers, stock...

  • Office Administrator

    3 weeks ago

    Nelson, United Kingdom City Electrical Factors Ltd Full time

    We are currently looking to recruit a full-time **Office Administrator in our Regional Office in Nelson**. The Office Administrator role is extremely varied; you will be required to enter supplier invoices onto our bespoke system checking for pricing and quantity anomalies. Liaising with our Stores if anomalies are found and correcting these via debits....

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom City Electrical Factors Ltd Full time

    We are currently looking to recruit a full-time **Office Administrator in our Regional Office in Nelson**. The Office Administrator role is extremely varied; you will be required to enter supplier invoices onto our bespoke system checking for pricing and quantity anomalies. Liaising with our Stores if anomalies are found and correcting these via debits....

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom City Electrical Factors Ltd Full time

    We are currently looking to recruit a full-time **Office Administrator in our Regional Office in Nelson**. The Office Administrator role is extremely varied; you will be required to enter supplier invoices onto our bespoke system checking for pricing and quantity anomalies. Liaising with our Stores if anomalies are found and correcting these via debits....

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom Evolution Academy Trust Full time

    **Nelson Infant School** **Northumberland Street** **Norwich** **NR2 4EH** **Tel: 01603 620344** **Headteacher - Anna Catlin** - ** Salary - Scale D, £12.18 - £12.38 per hour**: - ** Temporary **until 31 August 2024 - ** Part Time**: - ** 15 hours per week**: - ** Term Time plus 1 week** The administrative assistant/officer is responsible for...

  • Office Administrator

    2 weeks ago

    Nelson, Lancashire, United Kingdom City Electrical Factors Ltd Full time

    We are currently looking to recruit a full-time Office Administrator in our Regional Office in Nelson.The Office Administrator role is extremely varied; you will be required to enter supplier invoices onto our bespoke system checking for pricing and quantity anomalies. Liaising with our Stores if anomalies are found and correcting these via debits. Answering...

  • Office Administrator

    3 weeks ago

    Nelson, United Kingdom HSS Security Full time

    _HSS Security is looking for an Administrator to join our team._ The successful applicant must be a team player who can equally work on their own initiative, and meet the following criteria: **Duties will include (but are not limited to)**: Maintaining & updating employee database and files. Updating our online system. Regular audits of employee data...

  • Office Administrator/receptionist

    4 days ago

    Nelson, United Kingdom Smartypants Exclusive Childcare Ltd Full time

    Job Summary: We are seeking a highly organized and, efficient and dynamic Office Administrator( Childrens Nursery )to join our vibrant team. The Office Administrator will be responsible for managing administrative tasks, maintaining office supplies, and providing support to the Management. **Duties**: - Perform general clerical duties, including data...

  • Office Administrator

    2 weeks ago

    Nelson, Lancashire, United Kingdom Evolution Academy Trust Full time

    Nelson Infant SchoolNorthumberland StreetNorwichNR2 4EHTel: Headteacher - Anna Catlin- Salary Scale D, £ £12.38 per hour:- Temporary until 31 August 2024- Part Time:- 15 hours per week: Term Time plus 1 weekThe administrative assistant/officer is responsible for supporting with the administrative, financial and organisational processes within the...

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom Giatalia International - Home Furniture Wholesaler & Online Retailer Full time

    Giatalia is part of a group of companies that was established in 1979. We are importers of home furniture, selling our products on several online platforms and directly to retailers. We are seeking an office administrator to help with day to day activities The administrative role will require: - Processing orders, invoices and payments with accuracy -...

  • Office Administrator

    2 weeks ago

    Nelson, United Kingdom Giatalia International - Home Furniture Wholesaler & Online Retailer Full time

    Giatalia International is proudly one of the biggest importers and wholesalers of quality home furniture. Supplying famous retail stores and the most renowned online companies in UK, Europe and beyond. Our success rests a team of exceptional minds that are naturally talented, eager to learn, have the ability to excel, to succeed, to face challenges and want...

  • Administration Officer

    2 weeks ago

    Nelson, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The role of the administration officer is to act as the first point of contact on behalf of the Lancashire Diabetic Eye Screening Programme's patients.They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations,...

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom Therapy Assist Ltd Full time

    **T**herapy Assist is a rehabilitation organisation with over 10 years of experience in providing high-reports. We are looking for an ambitious, well organised, and driven individual to join our team at Therapy Assist. Work Location: Nelson, BB9 7TZ Work Type: In person Monday to Friday (No weekends) **Job Types**: Full-time, Permanent Working Schedule:...

  • Office Administrator

    4 weeks ago

    Nelson, United Kingdom Therapy Assist Ltd Full time

    **T**herapy Assist is a rehabilitation organisation with over 10 years of experience in providing high-reports. We are looking for an ambitious, well organised, and driven individual to join our team at Therapy Assist. Work Location: Nelson, BB9 7TZ Work Type: In person Monday to Friday (No weekends) **Job Types**: Full-time, Permanent Working Schedule:...

  • Office Administrator in Nelson

    1 month ago

    Nelson, United Kingdom Vibe Recruit Full time

    Vibe Recruit are looking for Office Administrator to join our client in Merthyr Tydfil. The ideal candidate will be responsible for overseeing the daily administrative operations of the office.Full time position.Monday to Friday 7.30am-4.30pmPay rate: 11.44 per hResponsibilities:- Perform general office duties, including answering phones, responding to...

  • Office Administrator in Nelson

    4 weeks ago

    Nelson, United Kingdom Vibe Recruit Full time

    Vibe Recruit are looking for Office Administrator to join our client in Merthyr Tydfil. The ideal candidate will be responsible for overseeing the daily administrative operations of the office.Full time position.Monday to Friday 7.30am-4.30pmPay rate: 11.44 per hResponsibilities:- Perform general office duties, including answering phones, responding to...

  • Office Administrator/ Sales Support

    5 days ago

    Nelson, United Kingdom NPM Bathrooms Full time

    **About us** Giavani Bathrooms is a Bathroom Distribution company based in Colne, Lancashire. We are professional, agile and fast-paced. Our work environment includes: - Modern office setting - Relaxed atmosphere - On-the-job training - Safe work environment We are looking for a motivated, friendly individual to join our busy office based in Colne,...

  • Office Administrator

    3 weeks ago

    Nelson, United Kingdom TLB Medicals Full time

    **Job description** TLB Medicals is a medical reporting organisation with over 10 years of experience in providing high-quality medical reports. We are looking for an ambitious, well organised and driven individual to join our team at TLB Medicals. **Duties will include**: - Maintaining office systems, including data management and filing - Screening...

  • Office Administrative Assistant

    4 weeks ago

    Nelson, United Kingdom TLB Medicals Full time

    **Job description** TLB Medicals is a medical reporting organisation with over 10 years of experience in providing high-quality medical reports. We are looking for an ambitious, well organised and driven individual to join our team at TLB Medicals. **Duties will include**: - Maintaining office systems, including data management and filing - Screening...