Temporary Records Assistant

7 days ago


Bodmin, United Kingdom Western Power Distribution Full time

Job Introduction

In this role you will provide clerical and administrative support services to National Grid’s Distribution business, reporting to the Records Team Manager, processing Low Carbon Technology enquiries Car Charging, Solar Generation and Heat Pumps for the Company.

You will need to have at least 4 GCSEs **OR** equivalent in order to apply.

**Evidence of your qualifications will be required prior to appointment.**

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all jobs in our recruitment system, so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information after shortlisting has taken place and before interview so they can prepare.

Main Responsibilities
The role could then extend to cover other enquiry types including:

- Dealing with both verbal and written enquiries for New Supplies for the Company.
- Raising Crown enquiries.
- Processing meter move packs.
- Dealing with customer queries relating to service alterations.
- Processing LV supply packs.

Although this position is primarily based within the Low Carbon Technology Team, you may be required to assist in any of the other Records sections as required.

You should be customer focused, self motivated and have excellent verbal and written communication skills, which will be required when dealing with both internal and external contacts.

You must be reliable, well organised and able to work as part of a small team, using your own initiative and representing the company positively at all times.

About The Company
If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

**Additional Application Information**

About Us
National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.



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