Head of E-commerce

4 months ago

Norwich, United Kingdom Careline365 Full time

**ABOUT YOU**:
**THE ROLE**:
This is a high profile role within the organisation, sitting on the senior leadership team and reporting to the Managing Director.
- Lead the technical team in the design, development, and maintenance of the e-commerce platform.
- Lead and manage migration projects involving Shopify and other systems to ensure smooth transitions and data integrity.
- Oversee the integration and optimisation of CRM systems to enhance customer relationship management.
- Leverage prior experience with ERP systems e.g. Microsoft Dynamics 365 Business Central, for seamless integration and operational efficiency.
- Ensure seamless integration of various systems including cloud based call centre software e.g. Genesys, to create a cohesive and efficient e-commerce ecosystem.
- Monitor key performance metrics and analytics to identify opportunities for optimisation and enhancement.
- Define and implement technical strategies to support business objectives and drive growth.
- Partner with the growth marketing team and Ux/Ui/CRO partners to identify conversion rate opportunities across the site.
- Collaborate with product management and design teams to translate business requirements into technical specifications and user stories.
- Ensure the scalability, reliability, and performance of the e-commerce platform, optimising for speed and efficiency.
- Oversee the implementation of security best practices to protect customer data and prevent cyber threats.
- Manage relationships with external vendors, contractors, and technology partners.
- Stay informed about industry trends and advancements in e-commerce technology, incorporating relevant innovations into our platform.
- Provide mentorship, guidance, and coaching to technical team members, fostering a culture of collaboration, innovation, and continuous improvement.
- Establish and maintain processes for code review, quality assurance, and deployment to ensure the integrity and stability of the e-commerce platform.

**Hours**: 37.5 hours per week

**Shift pattern**:Monday - Friday 09:00- 17:30

**Salary**:£60,000 - £70,000 per annum, dependant on experience

**Location**:Hybrid with Norwich office (discussion on interview)

**Start date**: ASAP

**Perks**
- 23 days holiday rising to 25 days annual + bank holidays
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched

**READY TO APPLY**:
***OTHER INFORMATION**:
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

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