Customer Partner

3 weeks ago


Remote, United Kingdom Stonewater Full time

**6 Month Fixed Term Contract**

Here at Stonewater, we are looking for a Customer Partner to join our team and support customers who are displaced from their home. This could be due to an emergency situation, outstanding repairs or pest control problems.

As Customer Partner, you will take ownership of these customers and ensure they are provided with advice, regular communication, and payments, in line with our decant policy. These can be really difficult times for our customers and your priority is to work with colleagues across the business to ensure these customers can return home as quickly as possible. There may also be occasions where the customer doesn’t have to leave their home but that they are disturbed due to the level of works going on in their property.
- Have proven Housing / Community Development experience.
- Have a strong customer focus.
- Be sensitive to the needs of customers.
- Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
- Be experienced in partnership working to meet the needs of customers.
- Be able to think ‘beyond process’ to find innovative solutions for customers.

**This role is predominantly home based but we will need you to hold a full UK driving licence and be flexible to travel as the role may involve site visits.**

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to _**_#DiscoverStonewater?_**

INDSP


  • Customer Partner

    3 weeks ago


    Remote, United Kingdom Stonewater Full time

    We’re now looking for a Customer Partner to join our Neighbourhood team, to provide exceptional customer service and administration support, putting customers at the heart of everything you do. At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. In this...

  • Customer Partner

    3 days ago


    Remote, United Kingdom Stonewater Full time

    We’re now looking for a Customer Partner to join our Tenancy team and provide an exceptional customer service, putting customers at the heart of everything you do. The role will be straddling two sub teams within our Tenancy team, so two days will be spent in tenancy processes, working on mutual exchanges and succession / death of tenant cases, and three...

  • Customer Partner

    3 weeks ago


    Remote, United Kingdom Stonewater Full time

    We’re now looking for a Customer Partner to deliver frontline housing management services to our general needs and leasehold customers. Your role will focus on Domestic Abuse and Safeguarding cases. You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and...


  • Remote, United Kingdom KGsales Full time

    Self employed, must live in the UK, hours to suit, no targets, free training, there is not a basic salary or hourly rate, payment for each customer sign up and also a residual income which is a percentage of each customers bills. Based at home and customers can be anywhere in the UK. Must be proactive and able to talk to people. **Job Types**: Full-time,...

  • Sales Director

    5 days ago


    Remote, United Kingdom Growth Partner & Consultancy Limited Full time

    **Company Overview** We provide micro marketing agency growth consulting and coaching services to a global client base. In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year. How? We’ve focused on growth and the relationships for our clients and team members. By creating a high-performance,...

  • Recruitment Partner

    2 weeks ago


    Remote, United Kingdom Recruitment - Publican Partners & Operators Full time

    **Recruitment Partner - Publican Partners** You will provide comprehensive recruitment support to Divisional Business Units comprising of a Divisional Director and a team of Regional Managers. You will be responsible for dealing with enquires from prospective publicans, evaluating experience & suitability and scheduling and conducting interviews. You will...

  • Recruitment Partner

    2 weeks ago


    Remote, United Kingdom Recruitment - Publican Partners & Operators Full time

    **Recruitment Partner - Publican Partners** You will provide comprehensive recruitment support to Divisional Business Units comprising of a Divisional Director and a team of Regional Managers. You will be responsible for dealing with enquires from prospective publicans, evaluating experience & suitability and scheduling and conducting interviews. You will...

  • Compensation Partner

    2 weeks ago


    Remote, United Kingdom GenesisCare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. We are looking for a homebased/remote Compensation Partner to join the team covering the UK and Spanish businesses. As the Compensation Partner, you’ll have the aptitude to...


  • Remote, United Kingdom Valamis UK Ltd Full time

    **Learning Solution Partner** **UK/remote** At Valamis we are committed to empowering people with the tools and knowledge they need to learn effectively and efficiently. Our team is passionate about ensuring that our customers have a seamless, positive, and enriching learning experience. We are currently looking for a dedicated Learning Solution Partner to...


  • Remote, United Kingdom iHaveit Full time

    Customer Support and Communications Job Vacancy - 20 Hours weekly. This is a full time role, 20 hours weekly, offering flexible hours. iHaveit is an eCommerce marketplace, similar to eBay, with focus on selling physical music products, such as vinyl records, CD’s, DVD’s. iHaveit has a job vacancy for a Customer Support Agent, who will answer...

  • Claims Partner

    3 weeks ago


    Remote, United Kingdom Innovation Group Full time

    **Join Our Team: Claims Partner (Subsidence)** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where teamwork and proactive collaboration drive success? Look no further! We’re seeking a talented **Claims Partner (Subsidence)** to join our dedicated team. **Role Overview**: As a Claims Partner,...


  • Remote, United Kingdom BDR Thermea Group B.V. Full time

    In this new role, you will be responsible for developing and executing strategies to grow and maintain relationships with our most important partners. You will lead a team of Strategic Account Managers and collaborate closely with various internal departments to ensure the success of key accounts and the growth of the Baxi brands. The role will focus on the...


  • Remote, United Kingdom Bullhorn, Inc. Full time

    Bullhorn is the global leader in software for the staffing industry. **After more than 20 years**, **more than 10,000 companies rely on Bullhorn’s cloud-based platform** to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an...


  • Remote, United Kingdom Bullhorn, Inc. Full time

    Bullhorn is the global leader in software for the staffing industry. **After more than 20 years**, **more than 10,000 companies rely on Bullhorn’s cloud-based platform** to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an...


  • Remote, United Kingdom Moodle Full time

    Moodle with us! We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world. **Find out about your new workplace...** Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by...


  • Remote, United Kingdom Places for People Full time

    At Places Leisure, our mission is to create active places for healthy people. How do we do this, you ask? By surrounding ourselves with active people, supportive people, and customer focused people and by making a difference in the communities that we serve. We want you to join the Places for People Group and the 11,000 other colleagues on our journey;...


  • Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Sales Director

    1 week ago


    Remote, United Kingdom Growth Partner and Consultancy Limited Full time

    **Sales Director - E-Learning & Online Coaching** **Company Overview** In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year. How? We’ve focused on growth and the relationships for our clients and team members. By creating a high-performance, positive environment we’ve helped 100’s of...

  • Sales Associates

    2 months ago


    Remote, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Sales Associate

    2 months ago


    Remote, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...