Dispute & Claims Supervisor

1 month ago

Newport, United Kingdom gap trading Full time

gap personnel (operating as an employment business) are currently looking for a Dispute and Claims Supervisor to join a busy team in a well-established client based in Newport.

Our client is a busy warehouse distributor, and they are looking for someone to join their team.

This role requires a high level of attention, accuracy and ideally have previous working history in a similar role. The role will be based on site however additional travel to other offices 1 x per month will be required.

We are looking for someone who is highly energised, flexible, self-confident with excellent problem solving/communication skills.

**Contract**: Permanent Contract

**Start date**: ASAP

**Salary**: £31,900-£35,000 (depending on experience) Bonus Opportunities

**Shifts**: Monday-Thursday 07:30-16:30, Friday 07:30-13:00 (Some flexibility on hours) 37.5 hours +OT

Key Responsibilities:

- Key Contact and Liaison with Credit, AR, Sales, and Third-party suppliers to resolve disputes and help maintain cash flow ensuring that all necessary information is available to relevant staff to enable quick decisions.
- This role will also provide management support as required to the Order Entry and Claims manager and work alongside the reporting analyst to provide accurate data to the business.
- Work with SSC managers and Business leads to meet agreed SLA and KPI’S
- Coordination of all information in relation to types of claims inclusive of but not restricted to markdown, rebates, returns and all other disputes raised internally and externally.
- Accurate information must be maintained, manual (where necessary) and electronic records, databases, computerised information systems and generated reports as required.
- Make informed decisions on how best to handle issues that may arise and record all information relative to an account within the SAP system.
- Create a combination of standard and more complex documents or materials for others, using computer packages/software/ equipment based on a general brief.
- Carry out routine analysis of information, data and/or calculations, identifying issues which require addressing, and presenting results accurately and appropriately.
- Contribute to short-term projects within own area/section or contribute as part of larger Service-wide project teams, to support the achievements of project objectives.
- Communicate and manage third party suppliers as required.
- Ensure that cover is provided, and team are managed effectively in conjunction with Claims manager
- Ensure that company commercial policy and procedures are followed, and that all necessary approval are obtained before Credits / debits are issued to the customer.

**Customer Service**
- Point of contact for queries, providing information and a range of solutions to choose from, allowing for any potential implications and raising issues of concern. Referring to line manager more complex queries
- Monitor customer feedback and make proposals for improving service through suggestions for changing current working methods, standards (e.g., quality of service, etc) and processes.
- Implement changes to service provision as requested by line management, using discretion and initiative to ensure the service can continue to meet agreed quality standards, guidelines, and procedures.

**Planning & Organising**
- Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist line management in planning for future work.
- Organise or support events, timetables, meetings, etc and co-ordinate the associated arrangements to ensure activities/events are administered efficiently.

**Internal and External Liaison**
- Liaise with key contacts in the wider business to support work activities/specific tasks.
- Membership of working groups as appropriate.
- Act as a point of referral for others on issues related to the SSC work area.

**People Management**
- Support the induction of new colleagues by providing basic information on role content and activitiesas requested by line manager.
- Management of specific Key accounts.
- Manage communications where management input is required to resolve disputes from other areas of the business and escalate in correct time frame as required.
- Review Business Process Documents recommend and implement changes as agreed.
- Participate in new and ongoing change projects.
- One 2 One Meetings and talent management within the team
- Work with Order Entry and claims manager on personnel issues and ensuring full cover for the business 364 days per year.

**Corporate**
- Participate in agreed training activities, to enhance role performance such as updating on health and safety issues or key skills.
- Support the business compliance with the administrative procedures recommend changes as necessary
- Support and actively promote a commitment to the Company’s policies and procedures including those related to Equality, Diversity and Inclusion and Health and Safety.
- Suppo

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