Service Controller

1 month ago

Newport Pagnell Buckinghamshire, United Kingdom CLM Fleet Management Full time

CLM is a specialist fleet management company based in Newport Pagnell, Milton Keynes. We have been optimising fleet processes and creating cost efficiencies for corporate clients for over 40 years. One of our core goals is to minimise vehicle off-road time and keep drivers on the road through effective service, maintenance, and repair (SMR) management.
The purpose of this role is to assist in the service, maintenance, and repair provision of our maintained fleet. Manage, query, and approve maintenance authorisation requests via 1link, phone, and email.
Communicate bookings, updates, and query responses with drivers and fleet contacts via phone and email.
Deal with maintenance and repair booking requests via email, online platforms, or phone.
Challenge end-of-contract recharges and resolve disputes.
Manage recharge claims and update relevant logs.
Proactively chase end users for outstanding service, MOT’s, and other repairs.
The ability to think outside of the box and be adaptable and agile to different scenarios.

NVQ in Vehicle Maintenance & Repair (Light Vehicle) or City & Guilds equivalent (Desired, not essential).
Competent level of Excel knowledge (Essential)
Vehicle maintenance or workshop experience (Desired, not essential).
Full UK Driving License (Desired, not essential).

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