Customer Service Coordinator

1 month ago

Uckfield, United Kingdom Gunnebo Entrance Control Ltd Full time

_**Customer Service Coordinator**_

**Reports to**: Customer Coordination Manager

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo is small enough to see your ideas come true, and big enough to realise your career goals.

**About Gunnebo Group**

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people. Gunnebo Entrance Control offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

**About the Role**:
**Job Type: Fixed term contract**
**Contract length: 12 months**

As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by efficiently and professionally processing customer requests. Your responsibilities will include handling customer enquiries, scheduling engineers' workload, processing invoices, managing customer accounts, and more.

**What You Will Do**:

- Raise invoices for customers/chase outstanding payments.
- Schedule engineers’ workload.
- Process parts requests from engineers.
- Manage customer accounts - build relationships/rapport with these customers.
- Manage your workload efficiently.
- Proactively address and resolve outstanding customer enquiries.
- Liaise with Service Engineers and customers to process staff vetting requirements.
- Update customer portalswith relevant information/documentation

**Who we are looking for**

Essential:

- Proactive and strong attention to detail.
- Excellent telephone manner.
- Self-motivated and the ability to work independently or as part of a team.
- Strong literacy and numeracy skills.
- Proficiency in Microsoft Office.
- Adequate PC skills (training on our in-house computer system will be provided).
- Comfortable working in a fast-paced environment.
- Good geographical knowledge of the UK.
- Resilience and persistence to handle pressure professionally.
- Ability to take initiative and see tasks through to completion.
- Flexibility and adaptability to accommodate all necessary requests from the business.
- Excellent planning and organising skills to meet deadlines and targets.

Desirable
- Previous experience working in a busy service department.

Gunnebo’s benefits include:

- Hybrid working pattern.
- 25 days holiday plus bank holidays
- Cycle to work scheme
- Company Pension
- Onsite Parking
- Employee Assistance Programme (EAP)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Uckfield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

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