Monitoring Officer

3 weeks ago

Preston, United Kingdom OCS Group Full time

**About The Role**:
**Introduction and overall purpose of the role**

To support the Compliance & Training Manager in the monitoring of the delivery of FM services in line with the National Standards of Cleaning 2021.

A key member of the OCS monitoring team who will be integral in ensuring the standards of the Estates and Facilities services are met as well as providing expert knowledge and advice in relation to cleaning and catering.

**Main Duties & Responsibilities of the Role**
- To monitor, document and accurately report on performance levels of each of the following areas: Domestic Services, Linen, Portering, Waste management, Catering, Helpdesk standards, ensuring any potential failures of performance are escalated and recorded accordingly.
- To liaise with stakeholders across the Trust, including, Patient representatives, Nursing staff, Matrons, Managers to ensure full consultation and views are sought regarding the Facilities services
- To take appropriate action when contractual performance does not meet with the required output specification.
- Support with the annual ‘Patient Lead Assessments of the Care Environment’ inspections across the Trust, ensuring the standards laid out in the PLACE documents are completed.
- Undertake scheduled audits covering OCS services across the Trust. This includes but not limited to Maintenance, Portering, Domestic Services, Linen, Waste management, Catering and Telecommunications.
- To monitor against the National Standards of Cleaning 2021 and ensure all areas are performing against the Functional Risk Categories
- Support the Compliance and Training manager with the planning and reviewing of audit schedules where required.
- To support the Compliance and Training manager with operational delivery queries this may also include covering occasionally shifts and working later.
- Provide and receive complex information and interpret into monitoring performance records and negotiate, gain cooperation or agreement as required on a range of Soft FM service specifications and service variants in respect of quality, volume and schedules.
- To establish a network of end user representatives, including departmental staff, patient representatives and ward staff.
- Attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively.
- Provide an efficient and effective response to day to day enquires and complaints, escalating complex issues to the relevant managers.
- To represent the OCS Department at meetings as requested by the Compliance and Training Manager or Facilities/Contract Manager.
- To provide training to other members of staff as and when required.
- To develop an understanding of the relevant project agreement or contract schedules and service and performance parameters for Maintenance, Portering, Domestic Services, Linen, Waste management, Catering, Helpdesk.
- To be aware of any legislative changes in relation to the services provided and how these impact on the client organisations.
- To report any unresolved problems and recurring failures to the appropriate manager, specifying timeframes for corrective actions.
- To interpret and communicate National and Local standards methodology as regards cleanliness audits.
- To take appropriate action when there are persistent quality problems and promotes the value of quality approaches to others.
- To make judgements on a range of facts and situations involving the audit process.
- Assist with the non-compliance process undertaking any necessary investigations and producing reports.
- To be responsible for reviewing/analysing service provider performance reports for Soft FM services and evaluating outcomes against contractual commitments, making judgements involving complex data and analysing / comparing a range of options.
- To manage own diary ensuring that audits are regularly booked in throughout the year and that audit schedules are followed and any revisits which are required are booked in and managed within a realistic timescale.
- To assist, support and co-ordinate activities, particularly in the area of environmental Ward audits, place and domestic cleanliness audits across the Contract.
- To undertake monitoring as required and in accordance with the operating hours of the particular departments.
- To be responsible for providing regular summary service operating reports
- OCS operates a system of Team Briefing, which is based on the principles that people will be more committed to their work if they fully understand the reason behind what is happening in their organisation and how it is performing.
- To support the management team in HR matters, Investigations, Disciplinary’s, Note Taking etc, when required.

**Educational Level**
- Essential - GCSE Math and English **Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role)**
- NVQ in Admi

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