Customer Service Advisor

3 weeks ago

Kingswinford, United Kingdom E.On Full time

Customer Service Advisor (FT, PT, Job Share)

**Here's what you'll be doing**:
**Customer Service Advisor - Fixed term 12 months**
**Base location -Kingswinford (Hybrid working model)**
**Salary - £21,986 - £24,353**

**We have a market leading benefits package - it includes 26 days’ holiday plus 8 bank holidays, a generous pension scheme, life cover and the chance to choose from 20 flexible benefits with tax and/or NI savings, including medical cover/insurance**

At E.ON UK we offer sustainable energy solutions for homes, businesses and communities and we’re passionate about helping people to reduce their impact on the environment. We’re supporting businesses with their net zero targets, helping local communities upgrade their homes, and working with local authorities to transform towns and cities for a more sustainable future.

Right now, we’re looking for Customer Service Advisors to join our team based at Kingswinford. Here you’ll join our Appointment Booking team taking both inbound and outbound calls. This varied role will have you dealing with a variety of queries such as booking smart meter appointments for customers, issuing key and cards to off-supply meters and supporting customers through the process of acquiring new energy solutions.

As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters, giving useful energy advice and offering further energy solutions.

**What we need from you**:

- Ideally you will already have some previous experience working in a customer service and/or contact centre role.
- You will have the ability to be empathetic and build rapport with our customers, with an outgoing, self-motivated and friendly personality.
- Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
- You will also have the ability to deal with challenging situations in a professional manner.
- You will be capable of processing and reacting to change in a proactive way in-line with changing regulations.
- Ability to exercise initiative and use judgement to make decisions.
- The ability to demonstrate resilience in a fast-paced changing environment and work well under pressure.

**Here’s what you need to know**:

- The salary for this role is £21,986 - £24,353.
- This role is based at our Kingswinford site - 241 High Street, Kingswinford, West Midlands, DY6 8BN.
- We offer a mixture of home working and office working following on-site training.
- The team currently work Monday to Friday 9.00am - 5.00pm (37 hours a week), but contracted hours will be Monday to Saturday 9.00am to 8.00pm. Part-time and flexitime contracts are also available.
- This is a fixed term contract role for 12 months.
- We have a market leading benefits package - it includes 26 days holiday plus 8 bank holidays, a generous pension scheme, bonus and the chance to choose from 20 flexible benefits. There’s also free parking on-site and free refreshments too.
- Join our team and you’ll also receive one-to-one support to drive your development and progression and have the chance to take part in incentive schemes.
- We take your wellbeing seriously and have a range of support systems in place such as mental health first-aiders, well-being warriors and free and confidential advice from our Employee Assistance Programme.
- Due to the nature of this role a Criminal Record Check is required.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing times

This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.

**At a glance**

**Reference no.**:

- 215003**Closing date**:

- 23/03/2023**Salary**:

- £21,986 - £24,353**Get in touch**

**About us**
- E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.**Connect with us**

￫ Find out more

**#OurPeople**:
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**#EmployeeBenefits**:
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**#ApplyHere**:
￫ Find out more

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