Customer Service Assistant

7 months ago


Dudley, United Kingdom West Midlands Trains Full time

£21,254 progressing to £26,262 after probation period

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Customer Service Assistant on a full-time, permanent basis, based at Sandwell & Dudley.

**What does the job involve?**
- Ensuring customer queries are resolved at the station
- Dispatching trains
- Providing customers accurate and timely information
- Ensuring the station is a safe environment - highlighting any concerns to supervisors or managers
- Assisting vulnerable passengers on and off trains, when required
- Helping with ticket sales
- Ensuring cash and revenue items are kept safe and secure
- Making announcements via the station communication system - when needed
- Ensuring the station is clean and tidy
- Monitoring of station platform procedures

**What skills and experience do I need to do the job?**
- Flexibility - this role involves working shifts, you could be starting early in the morning or working a late shift - including weekends
- Customer focused - being approachable and good with people
- The ability to stay calm when tricky situations arise
- Good communication skills - able to adapt your style
- Confident in making decisions and working to instructions
- Looking the part - being presentable at all times
- A willingness to learn the job - including IT systems
- Honesty and integrity - doing the right thing

**What is the salary and benefits?**
- Salary of £21,254, progressing to £26,262 after probation period
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.



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