Customer Service Assistant
7 months ago
£21,254 progressing to £26,262 after probation period
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Customer Service Assistant on a full-time, permanent basis, based at Sandwell & Dudley.
**What does the job involve?**
- Ensuring customer queries are resolved at the station
- Dispatching trains
- Providing customers accurate and timely information
- Ensuring the station is a safe environment - highlighting any concerns to supervisors or managers
- Assisting vulnerable passengers on and off trains, when required
- Helping with ticket sales
- Ensuring cash and revenue items are kept safe and secure
- Making announcements via the station communication system - when needed
- Ensuring the station is clean and tidy
- Monitoring of station platform procedures
**What skills and experience do I need to do the job?**
- Flexibility - this role involves working shifts, you could be starting early in the morning or working a late shift - including weekends
- Customer focused - being approachable and good with people
- The ability to stay calm when tricky situations arise
- Good communication skills - able to adapt your style
- Confident in making decisions and working to instructions
- Looking the part - being presentable at all times
- A willingness to learn the job - including IT systems
- Honesty and integrity - doing the right thing
**What is the salary and benefits?**
- Salary of £21,254, progressing to £26,262 after probation period
- Final salary pension - one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
-
Customer Service Assistant
7 months ago
Dudley, United Kingdom Tenpin Full timeCome join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have...
-
Resourcing & Customer Service Assistant
7 months ago
Dudley, United Kingdom Commercial Services Group Full time**Resourcing & Customer Service Assistant **(£24,000pa) **Hybrid/Dudley, West Midlands** **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement,...
-
Customer Service Specialist
3 months ago
Dudley, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000Role SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Dudley, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key ResponsibilitiesCustomer Service: Greet and assist customers with product...
-
Customer Service Assistant
3 weeks ago
Dudley Wood, United Kingdom East Of England Coop Full timeCustomer Service Assistant Come and join our team!As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to...
-
Customer Service Representative
6 months ago
Dudley, United Kingdom Ak Travel Full timeAn exciting opportunity has become available for a Sales Customer Service to join the team. Duties will include: - Dealing with customers face to face and over the phone showing good customer service skills - Ability to speak Urdu/Punjabi - Experience in using Microsoft Excel/Word/access - Using online software to serve customers - Filing and organisation...
-
Xmas Customer Service Assistant
4 weeks ago
Dudley, Dudley, United Kingdom Next Full timeCompany OverviewWe're looking for temporary sales floor staff to help us deliver an amazing customer experience during the busy Christmas period. As a member of our team, you'll play a vital role in ensuring our customers have a great shopping experience on our sales floors.Our Christmas Support Team will work closely with colleagues to maintain a welcoming...
-
Customer Service Representative
2 months ago
Dudley, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team in Dudley, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service, ensuring customers have a...
-
Customer Service Representative
7 months ago
Dudley, United Kingdom Innovoffices ltd Full time**About us** Innovoffices is a small business in Dudley. We are professional, agile, innovative, and our goal is to Welcome to Innovoffices, the vibrant new business center hub nestled in the heart of Dudley Town center, right within the Trident Shopping Centre on High Street. Designed to cater to the diverse needs of business startups, existing small...
-
Retail Customer Service Associate
2 months ago
Dudley, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Retail Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Dudley, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Team Member
4 weeks ago
Dudley, Dudley, United Kingdom Tenpin Full timeAbout TenpinTenpin is a renowned entertainment centre, offering a unique blend of fun and excitement for the whole family. With our state-of-the-art facilities and wide range of activities, we provide an unforgettable experience that keeps customers coming back for more.As a Customer Service Assistant at Tenpin, you will be part of a dynamic team that...
-
Customer Service Apprentice
7 months ago
Dudley, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Dudley** **Hours: Full time to include Weekend working - 37.5 hours** **Salary: £198 per week (paid monthly)** **Lots of progression opportunities!** At Specsavers, we’re always looking to the future - which is where people like you come in. Come and join the Dudley Specsavers world concept...
-
Customer Service Apprentice
7 months ago
Dudley, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Dudley** **Hours: Full time to include Weekend working - 37.5 hours** **Salary: £5.28 per hour / £10,296 a year** **Lots of progression opportunities!** At Specsavers, we’re always looking to the future - which is where people like you come in. Come and join the Dudley Specsavers world concept...
-
Customer Service and Sales Assistant
2 days ago
Dudley, Dudley, United Kingdom ecruit Full timeKey ResponsibilitiesAs a Sales Administrator, you will:Process sales orders efficiently and accurately.Provide exceptional customer service via telephone and email.Liaise with production and external sales teams.Use Sage and SAP software for administrative tasks.The ideal candidate will have strong organisational skills, excellent communication abilities,...
-
Customer Service Administrator
6 days ago
Dudley, Dudley, United Kingdom Wales Medicines Strategy Group Full timeAbout the JobAs a Reception and Administration Assistant, you will play a vital role in supporting the Undergraduate Centre's operations at Russells Hall Hospital. Your primary responsibilities will include providing exceptional customer service, administrative support, and reception duties in a fast-paced environment.We are looking for an individual who...
-
Yard Customer Assistant
6 months ago
Dudley, United Kingdom Travis Perkins plc Full timeJoining our friendly and hard working family as a **Yard Customer Assistant**, at our Travis Perkins, Branch on Pear Tree Lane, Dudley,you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. **What will I be doing?** Not...
-
Customer Service Advisor
7 months ago
Dudley, United Kingdom Interaction Recruitment Full time**Customer Service Advisor - Home Working / Full Time** **Role Profile**: ***Must be based in Dudley** **Contract**: Temporary to Permanent **Hourly Rate**: £10.42ph - Paid Weekly **Full Time**: Monday - Friday - Must be fully flexible between 8am-6pm; **Paid Training**: 2 weeks of full time office based training 9am - 5pm. Home working after...
-
Head of Customer Service
4 weeks ago
Dudley, United Kingdom CV-Library Full timePosition: Head of Customer Service Location: Midlands Salary: £70/75,000 (Negotiable for Exceptional Candidates) Our client, a well-established global leader in the manufacturing and distribution of specialist engineered assemblies, is offering an exciting career opportunity for an experienced Head of Customer Service. This position is based at...
-
Customer Service Executive
7 months ago
Dudley, United Kingdom Marshall Harmony Full time**Ready for a challenge where every call is a puzzle to solve? We're looking for someone like you - calm under pressure, a problem-solving guru.** With a recent Australian acquisition, change is in the air, but it is being embraced, and employee ideas are being listened to Your predecessor, 12-year customer service fixer, is passing on her knowledge....
-
Customer Service Representative
3 months ago
Dudley, Dudley, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Dudley, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Administrator
6 months ago
Dudley, United Kingdom Pertemps Network Group Full time**Job Description**: Customer Service Administrator £11.70 p/hour Dudley Temp-perm The company: Pertemps are currently recruiting on behalf of a market leading company based in the heart of the Black Country. Due to major business wins, they are looking for an Customer Service Administrator to join them on a temp-perm basis. The job: - Answering inbound...