Customer Service Advisor

6 months ago

Huntingdon, United Kingdom Clancy Group Full time

**Customer Service Advisor**:
**Fixed Term Contract - 6 months - Full Time**:
**Henderson House Huntingdon**:
**_We care_**:

- That’s why we need people like you who care about your colleagues and customers as well as our business and the environment. We highly value people who appreciate their role in helping others to be successful._

We have an opportunity for you to join our exciting alliance with Clancy, Kier and Anglian Water, for a Customer Care Analyst, you will be playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment. The Internal Metering and Developing Services (IMDS) alliance deliver household and business metering programme, including installing new and replacing old meters and managing smart metering trials.

**The Role**

The role will require strong organisational and analytical skills to enable effective and efficient resolution of written complaints. You will need to have customer-centric attitude and a passion for customer service delivery. There will be a need for reporting on complaint volumes and trends to ensure IMDS has the data necessary for a continuous improvement approach.
You will be an expert in the use of SAP. You will enhance the process and procedures and embody our Make Today Great values to deliver a first class service to internal and external customers and ensure we deliver on our targets.

**Here are some of the activities you will get involved with**:

- Keep customers informed at the appropriate time and in keeping with their expectations.
- Manage customer contact through written form and respond within the levels of service required by the business.
- Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer’s satisfaction.
- Resolve SAP errors.
- Resolve found and missing meters.
- Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.

**What does it take to be successful**:

- Passionate about Customer Service
- Ability to work in a team or under own supervision when required
- Good communication and organisational skills
- Attention to detail.
- Proven analytical and problem solving skills
- Must be accurate and able to proactively carry out own time management

**Our Company**

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

**What Next**

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do

**Benefits**

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts fo

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