Clinic Coordinator, Cancer Institute

3 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

We have a Band 3 Outpatient Appointment Coordinator vacancy, within the Outpatient Coordination Team, who provides an efficient and effective reception and appointments services for patients attending the Bristol Haematology and Oncology Centre.

The successful applicants will be working within our Outpatient Coordination Team to ensure all patients have appointments in a timely and efficient manner and will be a point of contact for patients and clinical staff for queries relating to outpatient clinics. They will manage clinic sessions; ensuring clinical cover is available for patient appointments. They will be a key part of the team, driving forward service improvement and patient focused care.

The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre.

**Communication**:

- To support the triaging of referrals by liaising with key clinical staff
- To act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice

**Patient Care**:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

**Organising and Planning**:

- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role’s line manager

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


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