Customer Service Advisor/administrator

3 weeks ago


Brackley, United Kingdom Fix Auto Buckingham Full time

Fix Auto is a very busy accident repair centre in Brackley and we are looking for a new Customer Service Advisor. Are you the right person for this role? Are you able to multitask & work under pressure at times?

Ideally we are looking for someone to work 8.00am to 5.00pm per week, with a 30 min lunch, if you require a 60 min lunch then finish will be 5.30pm or salary adjustment.

We are looking for someone with good communication and organisational skills. Someone who values exceptional customer service as you will be the first point of contact for our customers, work providers, suppliers and insurance companies.

Our bodyshop is fast paced and exciting with lots of opportunities to make a difference, in this role the most important part is to ensure complete customer satisfaction you are the liaison between, the customer, the workshop, and the work provider. We pride ourselves on a first class service as per our Trust Pilot reviews.

A full driving licence would be an advantage but not essential.

The role will require you to cover
- Being welcoming and professional to every customer as soon as they arrive on site
- Answering and responding to incoming calls
- Dealing with customers expectations
- Taking payments
- Updating customer information via portals to work providers & Insurance Company's
- Creation of new jobs, ensuring contact is made within a certain time frame
- Full training is provided for the right applicant in all areas of this role, but it is essential you have some background within customer services

**Job Types**: Full-time, Permanent

**Salary**: £25,500.00-£26,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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