New Business Administrator

3 weeks ago


Peterborough, United Kingdom Taylor Rose MW Full time

We are looking for a **New Business Administrator **to join our New Business team here in **Peterborough.**

Taylor Rose MW is a Top 60 Law firm with a national footprint across England and Wales. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

The main purpose of the **New Business Administrator** role is to work within the New Business Team to provide a first-class level of administrative support to all new and existing Taylor Rose MW customers. Explaining the conveyancing transactional process to clients, quoting for work to be undertaken, following up in a timely manner and cross selling additional services within Taylor Rose MW when asked to do so.

This role involves but is not limited to:
Providing conveyancing estimates to Clients and referrers.

Provide support to specific agents and referrers including proactive calls to each referrer to ensure business in passed to Taylor Rose MW in the first instance.

Follow up all estimates given within 24 / 48 hours and pass feedback to the team leader on any lost instructions.

Provide administrative support to the conveyancing team and the specific needs of the property team as directed by the Head of Business Development / Head of Conveyancing.

Use of Case Management Systems, Microsoft Word and Excel.

Data entry into electronic portals during the client introduction process.

Promoting Taylor Rose MW services to customers.

Understanding GDPR requirements for dealing with Client’s personal information.

Working to department targets and KPI’s.

Responding to queries in a timely / appropriate manner.

Assisting clients with answering questions and guiding them where necessary on how to progress through the new Client process.

**Requirements**:
Ability to work well independently and as part of a team.

Ability to work in a busy, sales and target driven environment.

Attention to detail.

Self-motivated and enthusiastic.

Customer focused
- high levels of customer service.

Strong verbal and written communication skills.

Ability to remain calm under pressure.

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term

**Job Types**: Full-time, Fixed term contract

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site gym

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE1 5DD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)
- Property: 1 year (preferred)

Work Location: In person



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