Service Desk Assistant

4 weeks ago


Bristol, United Kingdom University of Bristol Full time

**The role**:
The IT Service Desk is recruiting for a Service Desk Assistants to join our supportive team.

The Service Desk is part of IT Services at the University of Bristol and is the first point of contact for staff and students with IT requests or problems. The primary role of the Service Desk Assistants is to manage the triage queries on our query ticketing system and monitoring tickets and escalating across IT Services.

Excellent customer service and communication skills are key to the role of assistant.

**What will you be doing?**:
You will oversee all incoming tickets to the IT Services Tool management system, triaging and allocating these to members of the Service Desk and our teams within IT Services. This includes identifying, prioritising, and escalating queries.

You will provide some standard basic guidance to customers from a set list of standard responses.

You will carry out other set tasks to assist the team in supporting customers.

The role holder will also be monitoring all tickets across IT Services, checking they are assigned, updated regularly, chasing colleagues and escalating where necessary.

Training will be provided for all tasks.
- You enjoy working in a team and would like to be part of a busy service desk providing an important service to University staff and students.
- You have strong customer service skills.
- You have good communication skills (verbal and written).
- You are calm under pressure and changing circumstances.
- You are happy to work within, and can follow, agreed processes and procedures.
- You have good attention to detail and accuracy.
- You have good time keeping skills.
- You are willing to learn the new skills required for the role.

**Additional information**:
It is anticpated interview will be held 1 week after the closing date.

We recently launched our strategy to 2030 tying together our mission, vision and values.

**_The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an _**
**_inclusive working environment where all colleagues can thrive and reach their full potential._**
**_ We want _**
**_to attract, develop, and retain individuals_**
**_ with different experiences, backgrounds and perspectives - particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution._**

**Available documents**:

- Further Particulars (IT Support).pdf
- SUPP109922 Service Desk Assistant Job Description.pdf

JOB NUMBER***

**SUPP109922**:
CONTRACT TYPE/WORK PATTERN***

**Open ended / Full time**:
CLOSING DATE***

**30 Jul 2023**:
FACULTY/DIVISION***

**IT Services**:
SALARY***

**£21,761 - £23,662 per annum**:



  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Working as part of the IT Support Team, the post holder will be primarily responsible for logging calls onto the IT Service Desk system and providing basic first line support. We are looking for an enthusiastic individual to join our Service Desk team, delivering 1stline IT support to the Trust’s users. We provide support for a wide range of clinical and...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Dowry Maintenance (SW) Limited Full time

    **Company** **Job Profile** Reporting to the Service Desk Manager you will: - Raise jobs on our work planning system. - Assist in planning and communicating workloads to engineers. - Communicate with customers the current status of works. - Order materials for jobs. - Process expenses claims. - Progress jobs with issues. - Liaise with our estimations team...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Insidetravelgroup Full time

    Join Inside Travel Group as an IT Service Desk Analyst in our expanding service desk function and use your IT and customer service skills to help our global staff with their IT issues. You will work with Windows 10/11, Microsoft 365 E5, TCP/IP networking, Azure, PowerShell & Scripting and Windows Server. This is an exciting opportunity to continue your...


  • Bristol, United Kingdom Leidos Full time

    **Description** **Service Desk Administrator**: **Programme Name**: LCST **Location**:Bristol, UK **We’re ready for you to unleash your potential!** **Role Overview**: We are in search of a **Service Desk Administrator **to join the team** in Bristol.** IT departments face a number of problems each day. As a result, management must prioritise issues...

  • Service Desk Agent

    1 month ago


    Bristol, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: Bristol, Chippenham, Solihull, Bracknell, Wakefield, Manchester** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to...

  • Desk Host

    4 weeks ago


    Bristol, United Kingdom OCS Group Full time

    **About The Role**: We are currently recruiting for Desk Hosts to work within Bristol International Airport. Working on a permanent basis between Monday and Sunday 5 shifts on, 3 shifts of which would be 3 early shifts, 5.00am - 2.00pm and 2 late shifts 2pm - 10pm. You will need to be fully flexible for this position. The role can be physically demanding...

  • Desk Host

    1 month ago


    Bristol, United Kingdom OCS Group Full time

    **About The Role**: The Desk Host will efficiently run either the landside or airside desk and be the friendly first point of contact for all passengers requiring assistance as per their requirements. **Main Duties**: - Ensure excellent customer service is shown to all passengers - Promptly answers the Phone in a friendly and courteous manner - Ensure Host...

  • Desk Host

    1 month ago


    Bristol, United Kingdom O.C.S. Full time

    About The Role*** The Desk Host will efficiently run either the landside or airside desk and be the friendly first point of contact for all passengers requiring assistance as per their requirements. **Main Duties**: - Ensure excellent customer service is shown to all passengers - Promptly answers the Phone in a friendly and courteous manner - Ensure Host...


  • Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Are you a problem solver? Are you able to multi-task? Do you enjoy working in a busy environment? We are looking for an enthusiastic individuals to join our team as an Operations Support Desk Advisor, based in our Emergency Operations Centres (999 control rooms). A key part of the Delivery Cell, the Operations Support Desk (OSD) Team delivers a 24 hour a...

  • Service Desk Admin

    3 weeks ago


    Bristol, United Kingdom Pontoon Full time

    Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Service Desk Admin

    4 hours ago


    Bristol, United Kingdom Pontoon Remote Work Freelance Full time

    Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Service Desk Engineer

    2 weeks ago


    Bristol, United Kingdom Global Technology Solutions Ltd. Full time

    We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving...


  • Bristol, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30...


  • Bristol, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving...

  • Service Desk Engineer

    2 weeks ago


    Bristol, United Kingdom Global Technology Solutions Ltd. Full time

    Job DescriptionWe have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicleSalary: £30,000 p.a + benefitsWorking Hours: 37.5hrs between 7:30 –...

  • Service Desk Engineer

    4 weeks ago


    Bristol, United Kingdom Global Technology Solutions Ltd. Full time

    We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicleSalary: £30,000 p.a + benefitsWorking Hours: 37.5hrs between 7:30 – 22:00Certifications:...


  • Bristol, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30...