Service Desk Engineer

3 weeks ago


Bristol, United Kingdom Global Technology Solutions Ltd Full time

We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.


The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This role will be hybrid working.

Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle

Salary: £30,000 p.a + benefits

Working Hours: 37.5hrs between 7:30 – 22:00

Certifications: ITIL Foundation, Microsoft (Desirable)

Responsibilities:

• Provide remote Technical Support with occasional customer visits

• Provide assistance by phone, email and/or using a ticket management system

• Update the internal knowledgebase with issue resolution details

• Mentor and assist junior team members

Skills & Experience

• Good communication, documentation and customer service skills

• Experience of supporting the following:

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Veeam Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience of working in a busy MSP environment

• Experience of configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

Technologies & Experience

• Veeam Cloud Connect

• Microsoft Remote Desktop Services

• Citrix XenApp/XenDesktop

• Veritas (Symantec) Backup Exec

• Symantec Endpoint Protection

• Fortinet Firewalls

• HPE/Dell SANs

• HPE Server Hardware & Switches

• Office 365 Migrations

• N-Able RMM

• PowerShell scripting

• Citrix CCA

• Microsoft MCP

• Knowledge of iOS and Android devices



  • Bristol, United Kingdom Computerworld Personnel Ltd Full time €21,000 - €25,000

    First line service desk engineer - Yeovil (Hybrid) - £21k-£25k I am seeking a First line service desk engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful First line service desk engineer, will provide Technical Support through email, ticketing system, or...


  • Bristol, United Kingdom Computerworld Personnel Ltd Full time €21,000 - €25,000

    First line service desk engineer - Yeovil (Hybrid) - £21k-£25k I am seeking a First line service desk engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful First line service desk engineer, will provide Technical Support through email, ticketing system, or phone...

  • Mechanical Engineer

    3 days ago


    Bristol, United Kingdom The Engineer Full time

    Job Title: Mechanical Field Service Engineer Location: Ashton Vale, Bristol + Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Mechanical Field Service Engineer at our Ashton...


  • Bristol, United Kingdom University of Bristol Full time

    **The role**: The IT Service Desk is recruiting for 4 Service Desk Assistants to join our supportive team. The Service Desk is part of IT Services at the University of Bristol and is the first point of contact for staff and students with IT requests or problems. The primary role of the Service Desk Assistants is to manage the triage queries on our query...


  • Bristol, United Kingdom Amber Resourcing Full time

    Your profile stands out for a 6-12-month contract role I'm currently recruiting. The role is working to provide IT Admin Support for a busy digital agency being the 1st point of contact for all IT queries whilst working with the service desk team to answerand close tickets in a timely manner. Experience required: - 1st Line support of Desktop Machines,...


  • Bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit someone...


  • Bristol, United Kingdom University of Bristol Full time

    **The role**: The IT Service Desk for the University of Bristol is a fast-paced and dynamic environment that supports an end-user base of over 30,000 students and staff. This takes the form of over 7000 tickets per month and this role is key to the leadership of the Service Desk team. The Service Desk Supervisor is responsible for ensuring that the team...


  • Bristol, United Kingdom University of Bristol Full time

    **The role**: The IT Service Desk for the University of Bristol is a fast-paced and dynamic environment that supports an end-user base of over 30,000 students and staff. This takes the form of over 7000 tickets per month and this role is key to the leadership of the Service Desk team. The Service Desk Supervisor is responsible for ensuring that the team...


  • Bristol, United Kingdom The Engineer Full time

    Job Title: Mechanical Field Service Engineer Location: Ashton Vale, Bristol + Hybrid Working Arrangements Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF56721 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Mechanical Field Service Engineer...


  • Bristol, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Bristol, United Kingdom Moon Executive Search Full time

    Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems.Must have strong customer service and relationship building skills, with at least 4 years IT...


  • Bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...


  • bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...


  • Bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...


  • Bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...


  • Bristol, United Kingdom Logiq Consulting Full time

    Job Description This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell...


  • Bristol, United Kingdom Logiq Consulting Full time

    This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a very...