Customer Service Advisor

3 days ago


Seaham, United Kingdom Hays Specialist Recruitment Limited Full time

Temp to Perm full time position in Seaham
**Your new company**
You will be joining a leading delivery service.
**Your new role**An exciting opportunity has arisen to be a part of a team where no two days are ever the same We strive to deliver an outstanding service to our customers and your role as a Customer Service Advisor is key to this. You will be the first point of call for customers,in addition to dealing with complaints, queries and requests for information. Your duties would include:

- Professional and efficient telephone manner, dealing with high volume of in and out bound phone calls;
- Booking orders and deliveries with our customers ensuring customer's satisfaction at all times;
- Respond to all queries within 1 hour and resolve with mínimal disruption to normal business procedures;
- Be accountable and answerable for all delegated accounts within your area of responsibility and being a brand ambassador for the company;
- Meet the objectives and performance targets agreed with the Depot Manager.

**What you'll need to succeed**:

- Someone with previous experience in a similar role ideally;
- The quick and easy ability to build rapport with customers in a professional manner;
- Strong attention to detail with a Customer Service focused approach;
- The ability to remain calm under tight deadlines keeping a positive and pleasant attitude;
- Ability to achieve high call volumes with a high degree of individual responsibility, all of which are implicit in this position.
- Someone who shows the willingness to work as part of a friendly dynamic team.

**What you'll get in return**
£10.50 per hour
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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