Technical Support Officer
2 weeks ago
Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
- Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any council location as required
- to work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
- Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services
- Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
- Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager
- Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service
- To provide comprehensive and high quality technical specialist services administrative support to individual, and at times, various services, across the Council
Rate: £16 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £16.00 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- technical support: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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