Customer Support Specialist
2 weeks ago
Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a **Customer Support** individual**.** The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in.
This is a Monday - Friday (9.00am - 5.00pm) position - **Permanent** position
This role will be based in the company's state of the art Dargan Crescent (**North Belfast**) office
**Salary**
£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment..
**Responsibilities**
- Effectively addressing customer concerns and working with internal teams to find solutions.
- Ongoing training and knowledge of EV products and services, as well as assisting customers with the ordering process..
- Basic technical support, troubleshooting, and gathering customer feedback
- Accurately document customer interactions in the CRM system.
- Educating customers about the advantages of EVs, working with the sales and technical teams to provide a smooth and satisfactory customer experience.
- Follow health, safety, and company policies...
**The Ideal Person**
- Proven experience in customer service with strong communication and interpersonal skills...
- Skilled at analysing and resolving customer issues, can adapt to changes in a fast-paced environment
- INDJG_
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Application question(s):
- Does the Dargan Crescent address suit yourself?
Work Location: In person
Reference ID: BYK-VRATH
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