Looking for Customer Service Advisor Work in
4 weeks ago
Juice are excited working with an well-known organisation in central Bristol in their search for an experienced Customer Service Advisor.
In your role as Customer Service Advisor you will be the first point of contact for customers and will be required to provide all customers receive a professional and customer-focused experience.
Duties include:
- To respond to customer enquiries in person.
- To resolve enquiries to reduce the number of queries that need to be referred to service providers or escalated to line managers.
- Respond effectively to other customer enquiries concerning the local services as required, taking ownership, and seeking to resolve directly with the customer wherever possible.
- Contribute to the review of service processes, making recommendations to improve service delivery and performance.
- Experience in a similar role.
- The ability to de-escalate and resolve issues and provide excellent customer support.
- The ability to follow procedures and policies.
- Excellent communication skills.
- Strong administration skills and attention to detail.
**Details**:
- Monday to Friday
- 9AM - 5PM
- Office based in central Bristol
- 3 month contract (with possible extension)
- £12.93 per hour
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