![The Ardonagh Group](https://media.trabajo.org/img/noimg.jpg)
Team Leader
3 weeks ago
Team Leader, Croydon - ARDAL852711
Being so central in Croydon our office has great transport links and is close to many shops and cafes. Work life balance is super important, so this role is just 37.5 hours a week, Monday - Friday from 9am - 5.30pm.
**What will the role entail?**
- Lead, motivate and support a team in delivery of required business KPI’s
- Support the department in meeting all quality and regulatory standards
- Provide technical expertise and support to both internal and external customers
- Proactively coaching and developing individuals to increase overall capability through using specialist knowledge and experience.
- Ensure that any customer complaints are identified and handled in accordance with agreed process and that root cause is proactively identified and addressed.
- Complete staff appraisals and monthly 1-1s with team members in accordance with agreed frequencies and process
- Build positive relationships and contribute to a collaborative working environment
**Qualifications & Experience**:
- Experience within a customer orientated environment
- Experience of meeting financial, operational, service and quality KPI’s within a volume processing/sales environment
- Experience of working within a regulated financial services environment
- Experience in Insurance Broking
- Contact Centre experience
- An individual who has the ability to lead, motivate, coach and develop others
- An individual who can lead by example and is a role model to others
- Adaptability, ability to embrace and respond positively to change.
In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain ACII qualification to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
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