![Brook Street](https://media.trabajo.org/img/noimg.jpg)
Team Leader
2 weeks ago
Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time team leader roles for a Public Sector client based in Marklane, London.
This particular vacancy is : 8:30-17:00 OR 12:00-20:00 (rotational hours) with one Saturday a month
Location: EC3R 7NQ
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
For this role you must be flexible in your approach to work and also be willing to work different shift patterns throughout the week and at short notice. Willing to travel to other sites when needed.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you
**Key Responsibilities**
- Lead a team of 10+ agents over a range of shifts
- Motivate, and develop the team and encourage communication.
- Coach and support all members of the team including training new agents
- Complete monthly 1-2-1's & Monthly audits
- Maintain staff rota and ensure its up to date at all times
- Maintain staff absence and be up to date with HR polices
- Ensure all agents have completed mandatory training to timescales
- Schedule team work to required timescales and Service levels.
- Lead the planning implementation, in order to ensure the availability of required staff members
- Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- Identify and manage improvements within own area.
- Update and maintain data base/systems / documentation.
- Comply with regulatory requirements where applicable.
- Collect and provide statistical data/reports as required.
- Work closely with Operations Manager when needed.
**Essential Skills**
- Able to lead teams
- Expert understanding of relevant systems / ERP
- Highly developed user of Excel, Word, PowerPoint
- Good at internal and external communication
- Ability to manage a small budget (FTEs, overtime)
- Ability to set and achieve performance targets
-
Team Leader
2 weeks ago
Croydon, United Kingdom The Ardonagh Group Full time**Team Leader - Croydon** Do you have experience within a **contact centre environment**? Are you looking for the opportunity to take your next step on the career ladder with us? We’re looking for a talented Team Leader to join us in our Croydon office. You will use your knowledge and experience of the **Insurance Industry** to have direct responsibility...
-
Team Leader
1 month ago
Croydon, United Kingdom Ardonagh Advisory Full timeTeam Leader – Croydon Do you have experience within a contact centre environment ? Are you looking for the opportunity to take your next step on the career ladder with us? We’re looking for a talented Team Leader to join us in our Croydon office. You will use your knowledge and experience of the Insurance Industry to have direct responsibility...
-
Team Leader
4 weeks ago
Croydon, United Kingdom City & County Healthcare Full time**City & County Healthcare Group**: Posted Wed, 26 Jul 2023 **Reference**: 022/0723 **Location**: Croydon **Salary**: £23,665 - 24,850 per Annum **Job type**: Permanent **Team Leader - Croydon (England)**: **City & County Healthcare Group**: **Croydon**: Team Leader Extra Care Scheme CR0 6NA Fellows Court £23,665 - £24,850 What we offer We’re...
-
Team Leader
3 weeks ago
Croydon, United Kingdom Mecca Bingo Full timeCompany Description This is a fantastic opportunity to come and be a part of our Croydon Mecca Bingo venue. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our...
-
Team Leader
3 weeks ago
Croydon, United Kingdom Mecca Bingo Full timeCompany Description Mecca is a leading operator of bingo clubs in the UK and our venues offer great-value food, drink and live entertainment. We aim to provide exciting gaming experiences for our customers in a safe and fun environment. We are so sure you will love it here that we insist anyone thinking about joining us can visit Mecca as a customer and...
-
Team Leader
2 weeks ago
Croydon, United Kingdom B&Q Full time**About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £29,800.60 (Inclusive of an £2044.77 per annum store specific location allowance)** **B&Q Croydon** We believe anyone can improve their home to make life better. Every day, we give our...
-
Team Leader
18 hours ago
Croydon, United Kingdom Quality Care Services Full time**Reference**: 022/0723 **Location**: Croydon **Salary**: £23,665 - 24,850 per Annum **Job type**: Permanent **City & County Healthcare Group**: **Croydon**: Team Leader Extra Care Scheme CR0 6NA Fellows Court £23,665 - £24,850 What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and...
-
Team Leader
6 days ago
Croydon, Greater London, United Kingdom Mecca Bingo Full timeTeam Leader - Food & Beverage - CroydonCompany DescriptionThis is a fantastic opportunity to come and be a part of Mecca in one of our venues.As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment.Join us now for the chance to be part of an amazing team and be...
-
Repairs Team Leader
4 weeks ago
Croydon, United Kingdom Your Option Services Full time**Repairs Team Leader** Your Option Services Ltd carry out disrepair and handyman services for multiple clients across London. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide...
-
Repairs Team Leader
2 hours ago
Croydon, United Kingdom Your Option Services Full time**Repairs Team Leader** Your Option Services Ltd carry out disrepair and handyman services for multiple clients across London. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide...
-
Concierge Team Leader
2 weeks ago
Croydon, United Kingdom Croydon Council Full time**Concierge Team Leader** **Grade 8 (£37,443 - £39,264pa)** Location - Static at Croydon Corporate Premises We are seeking an energetic, proactive individual to join our passionate Facilities Operations Team as Concierge Team Leader where you will be part of a team that puts building users and tenants at the centre of the services we provide. Good...
-
Service Team Leader
7 days ago
Croydon, Greater London, United Kingdom Rentokil Initial Full timeInitial Washroom Hygiene - Service Team Leader - CroydonPlease make sure you read the following details carefully before making any applications.Monday - Friday (6 am start time) : £28582 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site),Do you want to lead a team to achieve excellent levels of service?Are you...
-
Team Leader
4 weeks ago
Croydon, United Kingdom Salutem Shared Services Full timeAbout The CompanyJoin our Croydon Community Services team!We support adults with learning disabilities and/or physical disabilites in their own homes in Croydon, enabling them to achieve their personal goals and reach their full potential as they live their best lives. We support adults to have the opportunities to live an independent lifestyle and the...
-
Team Leader
2 weeks ago
Croydon, United Kingdom Salutem Shared Services Full timeAbout The CompanyJoin our Croydon Community Services team!We support adults with learning disabilities and/or physical disabilites in their own homes in Croydon, enabling them to achieve their personal goals and reach their full potential as they live their best lives. We support adults to have the opportunities to live an independent lifestyle and the...
-
Team Leader
6 days ago
Croydon, Greater London, United Kingdom Salutem Shared Services Full timeAbout The CompanyJoin our Croydon Community Services teamWe support adults with learning disabilities and/or physical disabilites in their own homes in Croydon, enabling them to achieve their personal goals and reach their full potential as they live their best lives. We support adults to have the opportunities to live an independent lifestyle and the chance...
-
Team Leader
7 days ago
Croydon, Cambridgeshire, United Kingdom VERA Security, Inc. Full timeThis is a fantastic opportunity to come and be a part of Mecca in one of our venues. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable...
-
Team Leader
7 days ago
Croydon, Cambridgeshire, United Kingdom Salutem Shared Services Full timeAbout The CompanyJoin our Croydon Community Services teamWe support adults with learning disabilities and/or physical disabilites in their own homes in Croydon, enabling them to achieve their personal goals and reach their full potential as they live their best lives. We support adults to have the opportunities to live an independent lifestyle and the chance...
-
Team Leader
3 weeks ago
Croydon, United Kingdom CeX Ltd Full time**Retail Team Leaders with a passion for games, DVDs, gadgets and computers** **Location**: Croydon George St **Contracted Hours** : 40 About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile...
-
Team Leader
7 days ago
Croydon, Greater London, United Kingdom The Perfume Shop Full timeHere at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.The RoleAre you passionate about perfume, and love people?Do you want to be part of a supportive team, and thrive in a fast-paced environment?Everyday our Team Leaders...
-
Team Leader
3 weeks ago
Croydon, United Kingdom The Ardonagh Group Full timeTeam Leader, Croydon - ARDAL852711 Being so central in Croydon our office has great transport links and is close to many shops and cafes. Work life balance is super important, so this role is just 37.5 hours a week, Monday - Friday from 9am - 5.30pm. **What will the role entail?** - Lead, motivate and support a team in delivery of required business...