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Seasonal Foh Team Member

4 months ago

Falmouth, United Kingdom Slice Of Cornwall Full time

**SEASONAL FOH TEAM MEMBER**

**LOCATION: Helford (Near Falmouth) - You must be able to commute to our precise location**

**6-Month Seasonal (End of March - September)**

**Hours to be discussed at interview.**

**ABOUT US**:
Slice Of Cornwall is a modern & casual cafe/restaurant, in a relaxed location on the Helford, near Falmouth. With a proud and unique menu and approach to customer service. Open 7 days a week for brunch and lunch service, and evening service will resume in April ‘24.

We take pride in our commitment to quality food, excellent service, and a welcoming atmosphere. As we continue to grow and gear up for the busy season, we are seeking a dedicated and motivated FOH Staff.

**Job Overview**:
**Operations & Financial**
- To work to the General Manager’s standards
- To keep communication avenues open, professional, and positive with all staff within the company
- Using our POS & booking software, taking card payments (matching to table/bill), and handling cash as appropriate.

**Customer Service**
- To welcome and care for our customers, ensuring a successful service every time, and ensure repeat custom.
- Meeting & greeting customers.
- Serve customers in a friendly, relaxed & professional manner, and in-keeping with the brand values.
- To raise any service issues, concerns or complaints promptly and professionally to the Manager/Supervisor for their resolution.
- Maintain a welcoming atmosphere and strive to exceed customer expectations.
- To be positive & hands-on in your approach

**Food & Beverage/Stock Management**
- Serving customers at the table, taking food & beverage orders confidently and accurately.
- Assisting with allergy & intolerance advice and dealing with strictly - alerting to your manager.
- Making suggestions based on our menu and customers wants.
- Provide excellent menu and product knowledge and express a passion for the brand the products we serve.
- Quality control at all points of service
- To ensure stock is correctly rotated, day dotted, and front faced (FIFO routine). As instructed by your manager.

**H&S / Due Diligence**
- To implement all our H&S policies & procedures.
- To always comply with licensing laws.
- Maintain cleanliness standards and carry out cleaning tasks as delegated by your manager.
- To clean as you go, adhering to all due diligence.
- To ensure the wellbeing of all our staff by maintaining an organised, clean, and safe workplace.
- To have an understanding of allergens and allergy control - Attending any training as required.

**What You Offer**:

- Experience in a similar setting.
- The ability to work in a team effectively.
- Excellent communication and customer service abilities.
- Barista experience is desirable.
- Computer literacy and familiarity with hospitality systems/softwear.
- A positive, friendly outlook, and ability to remain calm under pressure.

**WHAT WE OFFER**
- Slice of Cornwall is a relaxed professional place to work in a rural location
- Tip Tronc Scheme
- Discounted rates for you (off-shift)
- Pension Scheme (if eligible)
- Employee Assistance Programme (with well-being)
- Paid breaks
- On-site parking
- Pay above minimum (based on skills and experience)

A professional reference will be requested upon acceptance of offer

**Job Types**: Full-time, Part-time, Temporary contract, Zero hours contract
Contract length: 6 months

**Salary**: £50.00-£10,000.00 per year

Expected hours: 1 - 20 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

Application deadline: 24/03/2024
Expected start date: 25/03/2024