Resales & Staircasing Coordinator

**Are you looking for a fulfilling part-time role that provides you with flexibility to balance your personal life with work? If so, we have an exciting opportunity for a Resales and Staircasing Coordinator to join our Sales and Marketing team**

This role will be based in **Bristol **on a **part time /** **job-share basis (22.5 hours per week)**. You'll work **Monday - Wednesdays **combining a mix of home and office working to ensure a positive work / life balance. You will be required to work from the office on **Mondays **for team collaboration.

**The role**

Our Staircasing and Resales team support our shared ownership residents wishing to buy more shares in their property or looking to sell and move on.

You'll also manage the relisting of a property for sale, and engage with third party estate agents when required whilst ensuring our shared owners are professionally guided through the process.

Other responsibilities include:

- Working with the Staircasing and Resale Consultants to ensure all staircasing/resales are progressed in accordance with the provisions of the lease and collection of fees are in accordance with Sovereign's policy
- Storing and retaining legal documentation in line with data protection requirements
Proactively communicate with customers to deliver a professional experience via all communication methods

There will be close collaboration with the existing part time / job-share employee on Wednesdays where you will have the opportunity to handover your work.

**What you'll need**
- You will need to be an excellent collaborator and communicator, and able to demonstrate an understanding of buying processes, or experience within Housing.
- You'll also possess strong organisation skills, as well as providing a first class customer service ensuring the customer experience is always at the forefront.
- Ability to carry out multiple tasks and prioritise workload accordingly

**What you'll get**

In return we commit to value you for who you are and what you will bring to the role. We will acknowledge and reward the work you do with a great suite of benefits that includes:

- Industry leading pension, up to 12% matched contributions plus life cover
- 25 days holiday + Bank holidays (pro rata)
- Private Medical Insurance
- A pot of £450 to spend on other discounted benefits of your choice such as dental plans and lots more
- A suite of personal development programmes
- Discounts with a huge array of partners such as our fab tech reward which allows you buy market leading technology and spread the cost with no interest

Sound like an opportunity you've been waiting for? We'd love to hear from you

**About us**

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with customers at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial clout of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.