Apprentice Security L3

6 months ago

London, United Kingdom Hilton Full time

Apprentice Security L3

As a Security Officer Apprentice with Hilton you will be working towards a SECURITY FIRST LINE MANAGER Level 3 Apprenticeship standard over the course of 21 months.

This is a full time, 42 hour per week opportunity.

**Benefits and Pay**
- PS29,535.24 per year
- Free meals on duty
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- High street discounts: with Perks at Work
- Grow your career and Personal Development: programmes designed to support your career
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
- Dedicated 1-2-1 support throughout your apprenticeship
- Functional Maths and English skills offered alongside the programme

**What will I be doing?**

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures.

Specifically, you will be responsible for performing the following tasks to the highest standards:

- Monitor and control staff entrances, Conduct regular searches of bags, Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained and checking goods received out of hours
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Maintain system that records the issue and receipt of departmental keys
- Operate, check and monitor the CCTV system
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
- Ensure safe passage of cash transfers within the hotel
- Support evacuation of the hotel during fire alarm situations
- Monitor suspicious packages and be aware of bomb and terror threat procedures
- Provide secure storage for guest oversized items
- Ensure hotel facilities and function rooms remain secure and locked when not in use
- Maintain the Security Log Book and Incident Reports
- Investigate and report all allegations of theft, criminal damage and other incidents
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
- Liaise with Police in the absence of Security Team Leader
- Report any maintenance or hazard issues to the supervisor on duty
- Adhere to all Health and Safety Regulations
- Complete all aspects of the apprenticeship programme

**You should be flexible to work 3 different shifts depending on business needs as per below**:

- Early shift 7:00 to 15:00
- Late shift 15:00 to 23:00
- Night shift 23:00 to 7:00

**What are the desired skills?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- SIA Licensed
- Experience working within a Hotel or similar
- Maintain a positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -**

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