Reservations Agent

4 weeks ago


London, United Kingdom DoubleTree by Hilton London Excel Full time

A great opportunity for a **Hotel Reservations Agent**, an enthusiastic sales person to join our reservations team at **DoubleTree by Hilton London Excel.**

The 287-bedroom DoubleTree by Hilton London Excel is just steps away from the Excel Exhibition Centre in East London. With a modern bar and restaurant, meeting facilities and a gym the hotel welcomes both corporate and leisure guests.

**Job purpose**:
To provide an industry-leading rooms, conference and events booking experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty.

**As Reservations Agent your key responsibilities include**:

- To provide a seamless customer experience through effective use of systems while using information and tools appropriately.
- To ensure all group, meetings, conference, and events enquiries are chased in a timely manner and all stages of the booking are being managed in accordance with company standards.
- To build relationship with all key operators.
- To be fully conversant with all facilities, services and special promotions offered by the hotels and use this information to maximize hotel sales.
- To ensure all revenue is tracked accurately and timely.
- Complete detailed audit and maintenance on their Hotel OnQPM, OnQR&I, Ideas Groups Pricing and DelphiFDC (include upkeep of DelphiFDC as CRM, upkeep, audit and maintenance of DelphiFDC (pricing, packages, products), ONQ PMS (SRP Maintenance and package))

**As Reservation Agent, the essential skills required**:
Demonstrated strong interpersonal, organisational and communication skills (written and verbal)-Experienced Reservations/M&E/Customer Relations professional with experience in the hotel market-Fully conversant with OnQPM, OnQR&I, Ideas Group Pricing and DelphiFDC-Proficient in MS Word, Excel and online tools-Ability to work under pressure to deadlines and targets-Understanding of the hospitality and travel industry-Ability to function independently with a minimum of supervision-Demonstrated strong negotiation and rapport building skills

**Benefits**
- Access to go Hilton program
- Axiom Hapi Hub Benefit Platform
- Axiom Xcapes Program
- Auto Enrol Pension

If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you Please forward your CV and covering letter to below.

**Salary**: £23,000.00 per year

**Benefits**:

- Canteen
- Company events
- On-site gym
- Referral programme

Ability to commute/relocate:

- London, E16: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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