Customer Care Administrator

4 weeks ago


Waltham Abbey, United Kingdom Fawkes and Reece Full time

Temp Customer Care Administrator
Paying 15ph
Based in Waltham Abbey
Previous Construction Experience essential

Duties will include:

- Dealing directly with the customers either through telephone, electronically or even face-to-face if required.
- Responding promptly to the customer inquiries in order to resolving them
- Handling and resolving the customer complaints for the benefit of the organization
- Obtaining and evaluating all appropriate information needed for handling the inquiries and complaints with regard to the products and services.
- Directing the requests and solving the unresolved issues to the customer accounts.
- Keeping customer interaction and transaction records and also recording the queries, comments and complaints
- Recording details of the actions taken and managing the administration
- Communicating and coordinating with the several internal departments
- Interacting with the customers, processing information and providing them with the required data for best results.



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