Housing Choices Officer

2 weeks ago


London, United Kingdom Adecco UK Full time

**JOB TITLE**:Housing Choices Officer

**LOCATION**:Newham

**PAY RATE**:£20.25 per hour paye / £25.28 per hour umbrella

**DURATION/HOURS**: 3 months (possible extension)/ Mon-Fri 36 hours

**START DATE**: ASAP

**Job Purpose**:

- To prevent homelessness in accordance with the provisions of the Homelessness Reduction Act, associated Code of Guidance, case law and best practice.
- To assess people's housing need, reflecting their specific circumstances, creating tailored Personal Housing Plans to either prevent or relieve homelessness and with a full understanding of the vulnerabilities and complexities presented by individuals
- To maintain high levels of good customer care and empathy throughout. We may not always be able to give people what they want, but we should always be honest and treat them with respect, in consideration of their situation.

**Key Tasks and Accountabilities**:

- To provide an effective, customer-friendly, and efficient service to clients who are often vulnerable and with complex needs who are presenting with housing problems; to support them in keeping their current home, (carrying out home visits where appropriate), or in accessing a new home in the public or private housing sector.
- To advise clients, either face-to-face, via videolink or over the phone, on full range of housing options, in the context of a high demand London local authority. This includes appropriate intervention if threatened with homelessness, assistance to secure private rented accommodation, hostels, supported housing, refuges, etc, and any actions to make accommodation more affordable and accessible. To assist people to move out of London, if desired.
- To assess clients' housing requirements in accordance with the Homelessness Reduction Act 2017. A high percentage of people presenting will be vulnerable and it is essential to assess needs accurately and in accordance with all relevant legislation, including Housing Act 1996 (as amended), the Care Act 2014 and the Children's Act 1989 and all relevant housing legislation.
- To complete the Personalised Housing Plan in conjunction with the client, agreeing all reasonable steps which will be taken by the Council and the person to prevent or relieve their homelessness. To produce this in a timely manner and to keep under review throughout the duration of the Prevention and/or Relief Duty.
- To work closely with other professionals, such as Social Workers, Probation Officers and Welfare Benefit Advisers, creating a strong and effective relationship, whilst maintaining the provisions of the full range of housing duties placed on the local authority and as set out in statute and caselaw.
- To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere, and outcome letters, to advise the applicant of the outcome of their initial interview.
- To comply with all relevant statutory requirements, Government Guidance and Codes of conduct, Newham policies and procedures, professional and performance standards and good housing and homelessness prevention practice.
- To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties and case management.

**Knowledge & experience**:

- A working knowledge of the relevant legislation relating to housing and homelessness, Codes of Guidance, and case law.
- Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
- Understanding of the housing issues facing a high demand London local authority

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans



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