Housing Officer Assistant

4 weeks ago

London, United Kingdom Morden College Full time

Morden College is a Charity dedicated to supporting older people. Founded in 1695 by the pioneering merchant, Sir John Morden, the Charity has been at the forefront of enriching older people’s lives for more than 300 years. Today the Charity’s core purpose is to provide older people who are in need with a home for life, to support them as they grow older, and to provide housing, care, and support, including residential nursing care, if the need arises. We are a strong community, committed to enabling the older people we support to have the highest quality of life, for the rest of their life.

The Charity’s Community Services are provided in the Almshouse accommodation on site at Blackheath and at Ralph Perring Court in Beckenham, through the vibrant communal space in the John Morden Centre and the case management approach that proactively identifies, assesses, and supports the most vulnerable in our community.

**JOB SUMMARY/PURPOSE**:
1. To support people to live the “good life” in independence by promoting dignity, independence, choice, and fulfilment within a policy of managed risk taking.

2. To support the Housing Officer in the delivery of a comprehensive housing management service across the Almshouse Accommodation at Blackheath.

3. To support with the provision of a safe and secure environment, responding to resident enquiries, and acting as the first point of contact for residents.

4. To assist with the referrals and lettings process, interviewing residents at point of residency sign-up, supporting with the collection, and documenting of admissions paperwork.

5. To promote a culture of service to beneficiaries which encourages consultation, continuous feedback and involvement and ensure a range of opportunities are available to help them to shape the delivery of future services.

6. Respond effectively to resident enquiries, providing a high-quality customer service, recording information accurately and sharing with the relevant staff member/department.

7. Visit residents in their own homes and conduct interviews in the office when required.

8. To have knowledge of relevant Housing Benefit regulations to signpost residents as needed for advice and information services.

9. Facilitate and foster a supportive approach to partnership working with all staff and volunteers, encouraging their direct communication and contribution with regards to improving culture, service delivery and service user experience.

10. Role model and maintain a person-centred approach to the delivery of high-quality services and uphold the principle that each individual is at the centre of our services and the support they require.

**VALUES AND BEHAVIOURS**:
The following are the values that Morden College wishes staff to adhere to in their daily working life. To be:

- **Respectful**

Understand the value of life histories, using them to enhance individual wellbeing and create opportunities for meaningful connections; adapt to differences and focus on individuals not tasks and routines; contribute positively to a culture of mutual respect both in the workplace, and between residents and staff.
- **Compassionate**

Show kindness, dignity, respect, warmth, empathy, and compassion in all interactions; treat every individual as a person, be inclusive and provide support that is tailored to meet need; don’t judge.
- **Accountable**

Be self-aware and open; be supportive, take personal responsibility and be answerable for your actions; lead your team; show integrity.
- **Progressive**

To make a real difference to peoples’ lives think outside the box; be open to learn and reflect on yourself, your skills, and actions; be adaptable, positive, and inspiring; embrace new ideas and technologies.

**KEY RESPONSIBILTIES AND DUTIES**

**Housing Management**

1. To be welcoming and inclusive to a diverse and interesting range of beneficiaries, occasionally dealing sensitively and appropriately with complex and challenging issues, that may present.

2. To work closely with the Health and Wellbeing Team to ensure that all beneficiaries are enabled to make best use of Morden Colleges services as part of the aim to enable individuals to ‘Live a Good Life’ in independence safely for as long as is possible

3. To support the Housing Officer to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis, where required develop in partnership with the beneficiary a Personal Emergency Evacuation Plan; record and distribute appropriately.

4. To support the Housing Officer to provide a high-quality housing management service across all schemes ensuring the health and safety of beneficiaries and contractors, including ensuring that all health and safety checks and risk assessments are carried out and their findings acted upon.

5. To support the Housing Officer to have oversight of premises management, ensure that the cleaning and other facilities management arrangemen

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