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Customer Service Advisor

5 months ago

Horley, United Kingdom Recruitment Avenue Full time

**Salary -** £10.28ph plus £3 per vehicle damage check that are signed by the customer

**12 hour shift pattern so you get more days off**

As a Customer Service Returns Agent, you will be greeting customers as they return their rental car back to Gatwick Airport.

You will be responsible ensuring customer satisfaction by assisting customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

**Responsibilities**:

- Put a smile on customers’ faces when you provide them with excellent service
- Ensure car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage
- Greet all customers using prescribed, appropriate dialogue as they arrive on the dealership
- Remind customer to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Keep car park organized for ease of access and traffic flow
- Understand the damage loss report reporting procedure

**Key Skills/Experience Needed**:

- Must have 6 months of customer service/sales experience
- Valid Driver’s License
- Willingness to work outdoor in weather conditions with moderate noise level
- Basic computer skills (typing, data entry)

**Job Types**: Full-time, Permanent

**Salary**: £10.28 per hour

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: One location