Technical Service Representative

5 months ago

Portsmouth, United Kingdom Xerox Full time

The Technical Service Representative (TSR) is Responsible for installation, maintenance and repair of products and systems including hardware, software, networking products and operating systems. The role provides complete support coverage for equipment assigned to a customer in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
**Primary Responsibilities**:

- Perform routine services to ensure equipment availability to client site users.
- Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
- Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
- Proactively manage consumables and supplies replacement as required.
- Provide customer training on assigned products to improve end user knowledge of equipment functionality
- Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
- Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
- Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
- Develop schedules & implement preventative and corrective maintenance services to maximize equipment up-time and performance.

Qualifications:

- Successful prior experience delivering services within an on-site client environment demonstrating superior customer service skills
- Previous field technician or electrical/mechanical repair experience is required
- Excellent communication Skills in English
- Effective interpersonal skill & behaviors with the ability to interact with a diverse client population
- Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment
- Effective organizational skills
- Basic understanding of network printing, job creation, and submission
- Ability to manage multiple tasks
- Ability to lift and move up to 50 pounds
- #LI-MD1

  • Aesthetic Field Service Specialist

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Specialist

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Technician

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Exciting Opportunity at Service Express, Inc.We are seeking a highly skilled Field Service Engineer to join our team in the Portsmouth area. As a key member of our organization, you will be responsible for providing exceptional installation, maintenance, and repair services to our valued customers in the financial services industry.This is a full-time remote...

  • Aesthetic Field Service Technician

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Exciting Opportunity at Service Express, Inc.We are seeking a highly skilled Field Service Engineer to join our team in the Portsmouth area. As a key member of our organization, you will be responsible for providing exceptional installation, maintenance, and repair services to our valued customers in the financial services industry.This is a full-time remote...

  • Aesthetic Field Service Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Technician

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Technician

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Specialist

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Specialist

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our team at Service Express, Inc. in the Portsmouth area. As a Field Service Engineer, you will be responsible for maintaining and repairing customer data centre equipment, performing site audits and surveys, and working closely with technical support on new products...

  • Aesthetic Field Service Technician

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Job Opportunity at Service Express, Inc.A fantastic opportunity has arisen for a skilled Field Service Engineer to join our forward-thinking organisation in the Portsmouth area.This is a full-time remote position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the...

  • Aesthetic Field Service Technician

    2 weeks ago

    Portsmouth, Portsmouth, United Kingdom Service Express, Inc. Full time

    Job Opportunity at Service Express, Inc.A fantastic opportunity has arisen for a skilled Field Service Engineer to join our forward-thinking organisation in the Portsmouth area.This is a full-time remote position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the...

  • Automotive Technical Sales Representative

    5 months ago

    Portsmouth, United Kingdom Snap-on Diagnostics Full time

    **KEY TASKS / RESPONSIBILITIES** Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation. Over the last year we have seen significant growth in our equipment business and are now expanding in several areas to...

  • Field Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Calisen Metering Full time

    The OpportunityWe are seeking a skilled and motivated Field Service Representative to join our team at Calisen Metering. As a Field Service Representative, you will be responsible for reading meters and interacting with customers in the field.About the Role37.5 hours per week, Monday to FridaySalary of £23,400 with bonus opportunitiesFuel cover of 30.5p per...

  • Customer Service Representative

    5 months ago

    Portsmouth, United Kingdom Andair ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Duties**: - Provide accurate information about products,...

  • Customer Service Representative

    6 days ago

    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    We are seeking a dedicated Customer Service Representative to join our team at Wild Recruitment. As a key member of our client's customer service team, you will be responsible for handling customer issues and queries in a professional and efficient manner.Key Responsibilities:Action and resolve customer complaints in a timely and effective mannerInvestigate...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    1 week ago

    Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Charles Taylor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their medical expenses are accurately processed and compliant with regulatory requirements.Key...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Portsmouth, United Kingdom HM Revenue and Customs Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will play a vital role in providing exceptional customer service to our taxpayers.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional...