Portfolio Management Officer

1 month ago


Solihull, United Kingdom Tirebuck Recruitment Full time

**Role: Portfolio Management Officer**

**Location: Solihull and Hybrid**

**Salary: £28k - £30k per annum**

**Hours: 37.5 hours per week - Monday to Friday. (You would be required to be in the office twice a week).**

**Purpose of the role**
Responsible for the management, review, and ongoing monitoring of customer accounts and recommending a consequential modified account management strategy, as appropriate.

The management includes building and maintaining a positive and professional business relationship with all external and high net worth customers.

**Duties and responsibilities**
- Manage and monitor performing and non-performing portfolios where the portfolio exceeds 5 properties, or the mortgage balance outstanding exceeds £1,000,000
- Reviewing, analysing, and evaluating customer account activity and performance to recommend the appropriate course of action, including resolution of complex queries
- Identify through pre-emptive review, desktop, telephone or face to face, portfolios that show signs of stress and be able to manage and resolve accordingly
- To be constantly looking to identify trends and macro-economic factors which could have an adverse effect on portfolios, and identify those portfolios which, as a result, may have a higher propensity to default
- To meet with customers and their advisors at the office/off site, as and when required
- To conduct off site property inspections
- To react at short notice to events which suggest an impending instance of delinquency
- Be able to produce a documented report detailing an accurate assessment of credit risk
- To participate in ad-hoc project work, as required

**Required Skills**:

- Strong written and verbal communication skills with the ability to interact with individuals at all levels
- Analytical skills/ability to interpret data
- Able to influence others
- Mature, professional outlook
- Understands and demonstrates the importance of, and seeks to give, good service to internal and external customers
- Able to work under pressure
- Manage personal activity and pipeline to ensure personal targets are achieved
- Build and maintain good relationships with senior management in relation to any risk matters
- The ability to be able to present results clearly to senior management
- Commercially minded
- To largely work autonomously off own initiative
- Excellent Microsoft Excel spreadsheet skills to analyse data

**Qualifications and experience**
Experience in Financial Services Industry and comprehensive knowledge of the mortgage credit cycle, underwriting, servicing, and collection and recoveries functions and the generic BTL business model is required. CeMAP qualification would be desirable.



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