Patient Services Centre Administrator

2 weeks ago


Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

We have an exciting opportunity to recruit enthusiastic administrators or budding administrators to join the Patient Services Centre (PSC) at RSH. The PSC is at the hub of outpatient administration within the Trust. It is a busy, friendly, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General Hospital (SGH) and Royal South Hants (RSH). This is an ideal role if you are looking to support patients in their healthcare journey.

The PSC team are hardworking, committed to patient care and often the first point of contact for the patients and responsible for:

- Making and receiving over 20,000 calls a month from patients.
- Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
- Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics
- Covering receptions across our sites, checking patients in and booking follow up appointments

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Your Responsibilities
What you’ll do

You will
- Provide excellent customer service to patients, relatives/carers and to external agencies.
- Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
- Work in a centralised Patient Services Centre and provide cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.
- Build relationships with stakeholders internally and externally

What we’re looking for

Ideally you will have experience of working in a customer led environment but we do provide comprehensive training to help you achieve your potential.

**We’re also looking for you to demonstrate**:

- High standards of accuracy with attention to detail
- Ability to communicate over the telephone and in person
- Competent IT skills, including a working knowledge of Microsoft Office packages
- The ability to work independently but also be a good team player with a friendly and approachable manner.

Additional information

This post is for RSH -Royal South Hants Hospital however cover may be needed at SGH as well.

Working hours are Monday to Friday 8am - 8pm

Saturday 8am - 4.30pm

Interviews will be held on Monday, 03 April 2023

Should you have any queries, please use the contact details below to get in touch.



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