Patient Administrator
4 weeks ago
We have an exciting opportunity to recruit a Patient Administrator to our admissions team within Southampton Children's Hospital.
We are looking for a dynamic and enthusiastic individual with experience of providing first class administrative support and customer service, ideally within a healthcare environment. You will need to able to prioritise a busy workload while maintaining great communication with a wide variety of teams across the children's hospital.
The post-holder will facilitate the smooth running of the patient journey in child health by ensuring that administrative processes are coordinated and streamlined while revolving around the patient and their families needs.
We are looking for a motivated and flexible team player who can work well under pressure.
We would want the core hours of 9-5 Monday to Friday to be covered in this role and encourage any enquiries about this post.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
What we can offer you
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Your Responsibilities
What you’ll do
Working within the Children’s Hospital administration team you will:
- Manage patient pathways, facilitating the smooth running of the patient journey in accordance with agreed timescales
- Work closely with your clinical team to provide a comprehensive and streamlined administrative service.
- You will create, maintain, and make additions to waiting lists
What we’re looking for
- Extensive experience of working in an administrative capacity within a customer focused environment
- Knowledge and experience of secretarial or administrative procedures
- Demonstrable ability to work to deadlines, prioritise and multitask in a calm and diligent manner
- Proven ability to work independently, seeking appropriate guidance where necessary
- Excellent interpersonal and communication skills, written, verbal or in person.
Additional information
The hours for this role will be Monday to Friday 9-5 and on site parking cannot be guaranteed with this job role.
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