Customer Service Officer

3 weeks ago

Buckinghamshire, United Kingdom Buckinghamshire Council Full time

**Salary**

£25,078 - £26,247

**Reference number**

BUC09859

**Contract type**

Permanent

**Working hours**

Part Time

**Level of DBS check required**

Not applicable

**Date posted**

30 Aug 2023, 11 p.m.

**Application deadline**

14 Sep 2023

**Overview**:
Buckinghamshire Libraries are looking for a Customer Services Officer to join our friendly team in the Buckingham & Winslow group. We are seeking people who share our focus on customer service and who would enjoy engaging people with services that can enrich their lives.

**About the role**:
This is a supervisory position with responsibility for looking after the daily running of a library as part of a small team.

Please see the attached job summary for more detail.

This role will involve working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations. Buckingham and Winslow Libraries will be the typical locations, but there will also be a need for travel to libraries across Buckinghamshire to provide relief cover.

This is a part-time role of 31 hours per week. The working pattern is as follows:
Mondays X

Tuesdays 9.00am - 6.00pm

Wednesdays 9.00am - 5.00pm

Thursdays 9.00am - 5.00pm

Fridays 9.00am - 5.00pm

Saturdays Alternate 9.00am - 1.00pm

Sundays X

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:
Are you passionate about the role libraries can play in transforming the lives of children, young people and families? Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?

If you're brilliant at helping customers with enquiries, with skills to promote and help access to digital services, and you’re keen to develop the library as a community hub with access to information, then we want to hear from you.

You should also have experience in supervision and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

**Other information**:
Please note this is a part-time role. The salary of £22,778 is based on full-time hours and will be pro-rata for the 31 weekly hours worked is £19,083.41

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

**About the Business Unit**:
Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

- collecting and disposing of waste and recycling
- maintaining our roads and Rights of Way network and parking
- ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
- managing Country Parks
- leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
- licensing, cemeteries and crematoria

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