Accommodation Assistant

4 weeks ago


Wakefield, United Kingdom Reed Business Support Full time

We are currently recruiting for a temporary Accommodation Assistant for our public sector client. You will provide admin support to the team responsible for preventing homelessness and providing support and assistance to those who are already homeless.

Main Duties:

- Act as the first point of contact in the accommodation team for customers. This will include dealing with telephone, electronic and face to face enquiries and either dealing with them or signposting on.
- Maintaining and updating manual and in house computerised recording systems around customer contacts.
- Responsible for ensuring that the Accommodation Team has an adequate supply of stationery and other daily requirements.
- Dealing with the daily post to and from the team.
- Providing administrative support at meetings, including minute taking.
- Providing administrative support for the Accommodation Team, including producing letters, filing, photocopying, word processing, file updating, etc
- Proactively contribute towards service developments, identifying and contributing towards efficiency savings, suggesting improvements and cooperating in new policies, procedures and services.
- Responsible for working effectively and positively within policies, procedures and relevant legislation.
- To recognise and highlight any concerns about service users or property to a manager or appropriate person in respect of safeguarding, fraud and risk and where risk is identified undertake risk assessments of service users or property, managing risk inaccordance with policies and procedures and sharing information relating to risk with colleagues as appropriate.
- Have a clear understanding of professional boundaries and ensuring that they are adhered to all times.
- When working within the duty team to work under the direction of a Duty Manager and undertake any tasks requested to meet the needs of the duty team including interviewing service users face to face, over the phone or responding to enquiries received electronically.
- To be flexible and prepared to respond to changes in service demands in the future. This may involve working within other teams or roles to enable the service to react effectively to satisfy the demand or resolve the issue.
- To utilise appropriate information and communication technology to ensure the provision of prompt and efficient services and information to service users, partner agencies and other stakeholders and maintain accurate and complete records.
- Any other duties as directed by the Line Manager, which are appropriate to the grade and overall purpose of the job.

Personal Spec:

- Experience within an administrative role
- Confident in use of IT particularly Microsoft Office
- Knowledge of data protection
- Knowledge of safeguarding
- Experience working with members of the public and liaising with other organisations
- Experience keeping appropriate case notes and work based systems accurately updated
- Good communication both written and verbal
- Ability to adapt communication styles to meet the needs of the audience
- Effective time management, with the ability to prioritise workload to meet deadlines
- Able to present statistical information accurately and professionally
- Able to take accurate and timely minutes of meetings

**Benefits**:

- Holiday pay which is accrued with the hours you work
- Access to health care and pension scheme
- Career advice
- Weekly pay role
- And much more



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