Workforce Planning Administrator
3 weeks ago
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to find a Resource Planner. Our client offer the most comprehensiveemployee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their familymembers.
**Day-to-Day Responsibilities as aWorkforce Planning Administrator**:
- Active management of daily workflows throughout the EAP department
- Distribution and monitoring of large volumes of work to ensure the achievement of contractual service level agreements
- Daily monitoring of the availability of staff who are able to receive incoming calls ensuring maximum coverage on the helpline
- Providing support where needed in the production and development of management information reports
- Plan, organise, authorise and record holidays for the EAP, maintaining staffing levels at all times in line with the departmental performance objectives, and recommend changes to annual leave caps where necessary
- Assist with all telephony related issues coming into the business whether for the EAP function, OH or business services
- Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner
- Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour Counselling and Advice helpline and propose solutions to the problem
- Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are adhered to at all times
- Attending team meetings and training as required, providing statistical information
- Maintain required productivity levels to ensure that the service provision is maintained and service levels are achieved
- Escalating any service issues appropriately
- Identifying areas where we can improve client experience
- Maintain communication with all relevant teams
- Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role
**It is essential you have the following.**
- Minimum of 1-year experience in similar position of planning or strong administration
- High level of organisational skills, ability to work to tight deadlines, targets and complete project work to a consistently high standard
- Experience in data entry, scheduling and diary management.
- Excellent communication and written skills.
- Excellent IT skills including MS Office knowledge and experience, with a solid understanding of excel.
**P969916BG**
**INDPENO
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